Field Service Technician

Endeavor; Cloverdale (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401k with 100% match up to 6%

Medical

Dental

Vision

Life Insurance – 3x salary

Long-term Disability

Short-term Disability

Financial planning services

EAP

Holidays

PTO

Job summary

Endeavor is seeking a Field Service Technician to install, maintain, and service customer premises equipment within homes. You will install cat5 wiring, network interface devices, and ONT equipment for HSI, performing initial wiring and repairs as needed.

You will also handle documentation, coordinate with customers, and locate underground fiber facilities, ensuring quality service and safety in every installation.

Qualifications

• High school diploma or equivalent. Two years of telecommunications schooling or equivalent work experience is helpful but not required.
• Willingness to learn and operate field equipment and follow procedures.

Responsibilities

• Installs new services and equipment for subscribers by installing cat5 wires, and network interface devices.
• Wires new systems using appropriate tools within customers’ homes.
• Maintains and repairs existing services and equipment using test sets and digital test equipment to locate line trouble.
• Installs fiber jumpers in Central offices for Phone, and HSI.
• Completes all paperwork for new or repair projects, including timesheets and inventory tracking.
• May confer with customers to determine problems and acceptable resolutions.
• Locates underground fiber facilities.
• Performs other related duties as assigned by management.

Skills

Communication

Team player

Attention to detail

Work independently

Education

High school diploma or equivalent

Telecommunications schooling (helpful)

Tools

Hand tools

Testing equipment

Test sets

Job description

Company Information

Welcome to Endeavor, where innovation sparks, hearts beat with care, and teamwork reigns supreme! Our dynamic company is fueled by three electrifying values: Take Initiative, Care Deeply, and Endeavor Together. Brace yourself for a workplace where bold ideas take flight, empathy fuels our actions, and collective effort propels us to extraordinary heights. Join the excitement at Endeavor, where every moment is a thrill and success is our ultimate adventure!

General Summary

This position is a combination of work done as a Field Service Technician in the Field Operations department.
Installs, maintains and services customer premises equipment. Typically installs cat5 wires, and network interface
devices and performs initial wiring or rewiring for new and existing homes. Install and maintain ONT equipment for HSI.

Essential Job Functions

• Installs new services and equipment for subscribers by installing cat5 wires, and network interface devices.
• Wires new systems using appropriate tools within customers’ homes.
• Maintains and repairs existing services and equipment by using test sets and digital test equipment to locate line trouble.
  Determines necessary repairs which may include repairing wiring, ground connections, running new wires and replacing jacks, or replacing old jacks with new data jacks.
• Installs fiber jumpers in Central offices for Phone, and HSI.
• Is responsible for all paperwork involved with new or repair projects; this includes filling out employees electronic timesheets, accounting for inventory used on the job, in the allotted time given.
• May confer with customers to further determine problems and acceptable resolutions.
• Locate underground Fiber facilities.
• Performs all other related duties as assigned by management.

Knowledge, Skills, and Abilities

• Knowledge of test, switching and electronic equipment.
• Knowledge of voice communications and digital technology.
• Knowledge of RUS practices and standards.
• Knowledge of company products and services.
• Knowledge of company policies and procedures.
• Skill in operating service equipment including various hand tools and testing equipment.
• Skill in reading cable records, staking sheets, specifications, and circuit diagrams.
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
• Ability to read and interpret documents such as maps, staking sheets and operating and maintenance instruction manuals.
• Ability to pay close attention to detail.
• Ability to work independently and make sound technical decisions using information at hand.
• Ability to effectively function as a team playe

Education and Experience

• High school diploma or equivalent. Two years of telecommunications schooling or equivalent work experience is helpful but not required.

Working Conditions

This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, etc.
Good working conditions: may involve occasional exposure to some of the elements listed above.

Benefits we offer!

• 401k with 100% match up to 6% employee contribution
• Medical
• Dental
• Vision
• Employer Paid - Life Insurance - 3x your salary
• Employer Paid - Long-term Disability
• Employer Paid - Short-term Disability
• Employer Paid - Access to financial planning services
• EAP
• Holidays
• PTO

Compensation

Hourly: $25 per hour