Field Service Technician

Point Broadband / Sunset Digital; Traverse City (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Short Term Disability

Flexible Spending Accounts

Company Paid Life / Voluntary policies

401(k) with company match

Paid Time Off

Share the Care PTO

Paid Holidays

Uniform/Boot allowance

Cell Phone Allowance

Career Progression Opportunities

Discounted Broadband Services

Job summary

Point Broadband / Sunset Digital seeks a Field Service Technician in Traverse City, MI to install and service customer equipment, manage outlets, document system performance, and support on‑site wiring and upgrades.

You will train customers, troubleshoot from the consumer device to the optical node, and ensure signal quality while maintaining safety standards.

Qualifications

• Able to present technical information to a non‑technical audience.
• a0
• Able to work independently.
• Able to accurately measure distances using tapes and other measuring devices.
• Able to use test equipment including signal level meter, leakage detector, volt‑OHM meter, sweep receiver, underground locator and TDR.
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time‑critical issues.
• Able to read street maps.
• Able to work flexible hours as required, including evenings, weekends and on‑call shifts.
• Must have a valid driver7s license and good driving record.

Responsibilities

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change‑of‑service.
• Install and relocate outlets.
• Install or remove converters and cable modems.
• Install interior and exterior wiring.
• Connect peripheral equipment.
• Train customers on proper use of equipment.
• Monitor, repair and record system, drop, and in‑house leakage.
• Assure proper signal levels and picture quality.
• Identify causes of picture and/or signal degradation.
• Troubleshoot from consumer device to tap.
• Troubleshoot, repair and replace components from tap to consumer device.
• Assure system security by terminating unused ports and tag drops and locking pedestals.
• Take voltage measurements.
• Understand/apply FCC and NESC technical standards.
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards).
• Provide superior customer service.
• Complete all tasks to company quality standards.
• Maintain professional appearance and behavior at all times.
• Maintain excellent attendance.
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance.
• Replace defective/damaged tap plates and install new taps.
• Troubleshoot/repair problems between customer equipment and the RF of the optical node.
• Troubleshoot/repair problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
• Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node.
• Performs network troubleshooting including ping test, trace routes and speed test.
• Installs power supply and performs field engineering walkouts.
• Other duties as assigned 013 which may include training other employees.

Skills

Present technical information to non-‑

Work independently

Measure distances

Test equipment

Maintain records

Office equipment

Escalations & time-sensitive issues

Read maps

Flexible hours

Valid driver’s license

Education

High school diploma or equivalent

1–2 years broadband experience

Tools

Signal Level Meter

Leakage Detector

Volt‑OHM Meter

Sweep Receiver

Underground Locator

TDR

Job description

Field Service Technician

Traverse City, MI

Summary

Field service technicians are responsible for customer equipment installation and service work. Technicians also maintain our inventory of network assets. We are looking for someone who is friendly, reliable, self‑motivated and can direct their own work at customer locations. Computer networking skills are a plus. However, in‑house training is offered for candidates who have basic technical skills and aptitude. Applicants must have a clean driving record and be able to pass a pre‑employment background check and drug test.

Duties and Responsibilities

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change‑of‑service
• Install and relocate outlets
• Install or remove converters and cable modems
• Install interior and exterior wiring
• Connect peripheral equipment
• Train customers on proper use of equipment
• Monitor, repair and record system, drop, and in‑house leakage
• Assure proper signal levels and picture quality
• Identify causes of picture and/or signal degradation
• Troubleshoot from consumer device to tap
• Troubleshoot, repair and replace components from tap to consumer device
• Assure system security by terminating unused ports and tag drops and locking pedestals
• Take voltage measurements
• Understand/apply FCC and NESC technical standards
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards)
• Provide superior customer service
• Complete all tasks to company quality standards
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Replace defective/damaged tap plates and install new taps
• Troubleshoot/repair problems between customer equipment and the RF of the optical node
• Troubleshoot/repair problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference
• Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node
• Performs network troubleshooting including ping test, trace routes and speed test
• Installs power supply and performs field engineering walkouts
• Other duties as assigned – which may include training other employees

Qualifications

• Able to present technical information to a non‑technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt‑OHM meter, sweep receiver, underground locator and TDR
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time‑critical issues
• Able to read street maps
• Able to work flexible hours as required, including evenings, weekends and on‑call shifts
• Must have a valid driver’s license and good driving record

Education / Experience

Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred.

Computer Skills

Basic computer skills are preferred, including internet and email.

Physical Demands / Working Conditions

• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to work computer equipment and test equipment
• Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position

Benefits

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*