Field Service Technician

AKS Cutting Systems, Inc.; Cleveland (OH); Presencial; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

AKS Cutting Systems, Inc. in Cleveland, OH is seeking a full-time Field Service Technician to install, set up, and test CNC plasma and waterjet systems at customer sites.

You will diagnose mechanical, electrical, and control issues, perform routine maintenance, and complete repairs safely and promptly. Travel to customer sites, train operators on equipment use and basic troubleshooting, and document service activities clearly.

Formación

• High school diploma or equivalent required; technical certificate or associate degree preferred.
• Experience with industrial machinery, CNC equipment, or metal fabrication is a plus.
• Strong mechanical and electrical aptitude with ability to diagnose issues safely.

Responsabilidades

• Install, set up and test CNC plasma and waterjet cutting systems at customer sites.
• Diagnose mechanical, electrical and control issues; perform routine maintenance and repairs.
• Travel to customer locations and train operators on equipment use and basic troubleshooting.
• Document service activities clearly and communicate feedback to engineering/support teams.

Conocimientos

Mechanical aptitude

Electrical aptitude

Problem solving

Communication (verbal & written)

Travel readiness

Reading drawings/diagrams

Time management

Educación

High school diploma or equivalent

Technical certificate / associate degree preferred

Herramientas

Diagnostic tools

Electrical test equipment

Descripción del empleo

Company Description

AKS Cutting Systems, Inc. is a leading manufacturer of advanced CNC plasma and waterjet cutting machinery, serving customers who demand precision and reliability in metal fabrication. With more than 100 years of American-made craftsmanship, the company has built a strong reputation for quality engineering and durable equipment. As a fourth-generation, family-owned and operated business, AKS Cutting Systems values long-term relationships, integrity, and hands-on support. Team members benefit from working in an environment that combines modern technology with a stable, established company culture.

Role Description

This is a full-time, on-site Field Service Technician role based in Cleveland, OH. The Field Service Technician will install, set up, and test CNC plasma and waterjet cutting systems at customer locations, ensuring proper operation and safety. Daily responsibilities include diagnosing mechanical, electrical, and control issues, performing routine maintenance, and completing repairs in a timely manner. The role involves traveling to customer sites, training operators on equipment use and basic troubleshooting, and documenting service activities in a clear and organized manner. The technician will collaborate with engineering, support, and sales teams to relay customer feedback and help improve equipment performance and user experience.

Qualifications

• Strong mechanical and electrical aptitude, with experience working on industrial machinery or CNC equipment.
• Knowledge of basic electronics, control systems, and diagnostic tools used in equipment troubleshooting and repair.
• Ability to read and interpret technical drawings, wiring diagrams, manuals, and service documentation.
• Effective problem-solving skills and the capacity to diagnose issues methodically and safely.
• Clear verbal and written communication skills for customer interaction, training, and reporting.
• Comfort with travel to customer sites, with a valid driver's license and reliable transportation.
• Strong time-management and organizational skills, with the ability to work independently in the field.
• High school diploma or equivalent required; technical certificate or associate degree in a related field (e.g., industrial maintenance, electronics, mechanical technology) preferred.
• Experience in metal fabrication, plasma or waterjet cutting, or manufacturing service roles is a plus.
• Commitment to safety practices and adherence to company and customer safety standards.