Field Service Technician

DigiTran Technologies Inc.; Honolulu (HI); On-site; USD 48,000 - 64,000; Full time

Job summary

DigiTran Technologies Inc. is seeking an on-site IT Support Specialist to deploy to client program field offices for infrastructure and end-user device wellness checks. The role requires hands-on hardware and software troubleshooting and collaboration with client teams.

You will evaluate network performance, verify conference room equipment, support end-user devices, and assist with IT disposal training while maintaining alignment with Client IT policies. Travel will be required.

Qualifications

• Bachelor's degree in IT/CS or related field with 4 years of IT/field support experience.
• Strong hardware, software, and network troubleshooting knowledge.
• Experience with IT equipment setup and maintenance.
• Strong problem-solving, communication, and interpersonal skills; ability to manage multiple tasks.
• Willing to travel.
• Proficiency in remote support tools and ticketing systems.

Responsibilities

• Provides on-site IT support by deploying to client field offices for infrastructure and end-user device wellness checks.
• Conducts network performance evaluations and checks conference room equipment.
• Assists with IT equipment disposal training and onsite ticketing support.

Skills

Troubleshooting

Analytical thinking

Communication skills

Interpersonal skills

Multitasking

Willingness to travel

Education

Bachelor's degree in IT/CS or related field

Tools

Remote support tools

Ticketing systems

Job description

- Provides on-site technical support and assistance by deploying to Client program field offices for IT infrastructure and end-user device wellness checks.

- Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with Client IT policies.

- Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

- Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with 4 years of experience in IT and/or field/user support roles.

- Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.

-Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.

- Must be proficient in remote support tools and ticketing systems and must be willing to travel.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) and familiarity with Client IT environment and policies is a plus.