Field Service Technician

DIAMOND FACTORY SERVICE LLC; Chicago (IL); Remote; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Paid vacation

Personal time off

Holidays

Health insurance

401(k) with employer contribution

Bonus opportunities

Company van, gas card & uniforms

Zusammenfassung

DIAMOND FACTORY SERVICE LLC is seeking an experienced Appliance Repair Technician to diagnose and repair residential appliances in customers' homes across the Chicago area. The role emphasizes craftsmanship, customer service, and diagnostic skills without sales quotas.

You will use a mobile device to document service calls, access technical information, and deliver professional, timely service while upholding safety and quality standards.

Qualifikationen

• High school diploma or equivalent.
• Valid driver’s license.
• Minimum 2 years of in-home appliance repair experience.
• Strong customer service and communication skills.
• Proficiency with computers and mobile devices.
• Mechanical and electrical aptitude.
• Ability to lift up to 100 lbs.
• Pass pre-employment drug screen and background check.
• Company provided van, phone, gas card, and uniforms.
• Paid vacation, personal time, and holidays.
• Health insurance.
• Optional 401(k) with employer contribution.
• Bonus opportunities for exceeding performance goals.
• Ongoing training and professional development.
• Advancement opportunities: Lead Technician, Prescreener, Supervisor.

Aufgaben

• Diagnose and repair residential appliances including washers, dryers, refrigerators, ranges, and freezers.
• Use a mobile device to document service calls and research technical information.
• Deliver professional, timely, customer focused service.
• Represent Diamond Factory Service with integrity and craftsmanship.

Kenntnisse

In-home appliance repair

Customer service

Computer & mobile proficiency

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Start and end your day from home (most territories)

Medical & Dental Benefits Included

Pay Based on Experience

If you’re working for a company where you’re judged more on sales, service contract quotas, or accessory add-ons than on your actual repair skills, you’re not alone. Many talented technicians feel stuck in systems that prioritize revenue over craftsmanship.

At Diamond Factory Service, the business is built differently — and technicians from competitors notice the difference immediately.

Why Technicians Leave Competitors for Diamond

• No sales pressure. No service contracts. No accessory quotas. Performance is based on diagnostic and repair skills.
• Realistic routing. Territories are designed around your home address to reduce windshield time.
• Support that actually helps. Access to parts, tech support, and leadership that understands the job.
• A stable, respected company. Over 30 years in business, specializing in Whirlpool brands as an authorized service provider.
• A culture built around technicians. Technicians are treated as skilled professionals, not numbers.

Job Responsibilities

• Diagnose and repair residential appliances including washers, dryers, refrigerators, ranges, and freezers
• Use a mobile device to document service calls and research technical information
• Deliver professional, timely, customer focused service
• Represent Diamond Factory Service with integrity and craftsmanship

Required Experience & Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Minimum 2 years of in-home appliance repair experience
• Strong customer service and communication skills
• Proficiency with computers and mobile devices
• Mechanical and electrical aptitude
• Ability to lift up to 100 lbs
• Must pass a pre-employment drug screen and background check
• Company provided van, phone, gas card, and uniforms
• Paid vacation, personal time, and holidays
• Health insurance
• Optional 401(k) with employer contribution
• Bonus opportunities for exceeding performance goals
• Ongoing training and professional development
• Advancement opportunities: Lead Technician, Prescreener, Supervisor

Why Techs Stay

Technicians stay because they finally get to do what they were hired to do: fix appliances, take care of customers, and take pride in their work — without the sales pressure or chaotic routing they left behind.

• This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.