Field Service Technician I

JELD-WEN, Inc.; Charlotte (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician I to join their Site Service & Warranty Team. This remote role requires a skilled individual to perform service work on window and door products, ensuring quality and accuracy in inspections. With the opportunity to travel and work flexible hours, you will play a vital role in maintaining customer satisfaction and product integrity. The company values its employees, offering competitive compensation and a comprehensive benefits package, including medical, dental, and retirement plans. If you have a passion for service and a knack for problem-solving, this is the perfect opportunity for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k Retirement Savings Plan

Tuition Reimbursement

Employee Discount Program

Paid vacation days

Paid holidays

Qualifications

• 5 years of experience as a field service technician or similar role.
• Valid driver's license and clean driving record required.

Responsibilities

• Perform service work on window and door products to identify issues.
• Maintain tools and service vehicle in proper working order.

Skills

Carpentry skills

Customer service skills

Problem-solving

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Hand tools

Power tools

Measuring devices

Job description

JELD-WEN is currently seeking a Field Service Technician I to join our growing team.

The Opportunity

As a Window and Door Field Service Technician I at JELD-WEN, you will be a key member of the Site Service & Warranty Team. You will be responsible for performing service work on various products and accurately inspect JELD-WEN window and door products to find the root cause of the service issue. You will report directly to the Field Service Manager.

This is a remote role, and candidate must reside within a 25-mile radius from Charlotte, NC.

What You Will Do

1. Complete daily assigned warranty field service tasks, while taking quality photos and producing accurate and complete reporting of product and construction issues.
2. Maintain tools and service vehicle in proper and safe working order.
3. Operate a company service vehicle in a safe and considerate manner.
4. Become familiar with all JELD-WEN products in your coverage region.
5. Follow JELD-WEN policies and procedures while operating safely, professionally, and efficiently.

Who You Are

1. Weekly travel with some overnight and overtime is a requirement in this position, along with flexible working hours.
2. High School Diploma or General Equivalency Diploma (GED) required.
3. Must have a valid driver’s license as well as a clean driving record.
4. 5 years field service technician experience (or experience in the same or similar industry is a plus.)
5. Must have carpentry skills; be able to use hand and power tools and measuring devices.
6. The ability to lift 50-75 lbs.; climb, lift, pull; and safely perform tasks on a ladder, scaffolding, or other raised devices.
7. Knowledge of window and door installation and repair practices.

How You Stand Out

1. Previous experience in construction or similar environment is preferred.
2. Be dependable, self-motivated, can problem solve and contribute to building a positive team environment.
3. Strong customer service skills, excellent communication, and organizational skills.

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

Expected pay for this role is between $19.76 to $32.88 per hour and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.