Field Service Technician

All Copy Products; Chandler (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

All Copy Products is seeking a Field Service Technician to support clients by diagnosing and repairing office technology equipment at customer sites. You will travel to client locations, perform repairs on copiers and printers, and schedule follow-up visits as needed.

Great customer service, clean driving history, and ability to pass a background check are required. Training in automotive, computer repair, aviation, or similar fields is preferred.

Qualifications

• Strong customer service skills.
• Training through employment or a technical college in automotive repair, computer repair, or aviation or a similar field is preferred; personal experience is also considerable.
• Clean driving history with no DUI convictions or reckless driving infractions in the past 5 years.
• Willingness to submit to a criminal background check.
• Parking sufficient to take a company vehicle home every day.

Responsibilities

• Respond to service calls for office technology equipment; travel to client locations.
• Diagnose issues and perform repairs on copiers and printers.
• Inspect machines and perform routine and preventative maintenance; replace worn parts.
• Communicate repair status to clients and schedule follow-up visits as needed.

Skills

Customer service

Education

Technical training in automotive repair, computer repair, or aviation or related field

Tools

Microsoft Office

Job description

Do you enjoy electrical and mechanical repair and working with your hands? Do you enjoy working outside of an office in a field support role? Are you great at helping customers and troubleshooting technical issues? If this sounds like you, we have a position open on our team and encourage you to apply!

At ACP and Verticomm our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk, and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing, and implementing end-to-end technology solutions scaled to meet client needs.

As a rapidly growing company, we are seeking talented individuals to join our team. We are currently looking for someone who is team-oriented, innovative, great at helping customers, and someone who is looking for an opportunity to use their skills and talents to grow professionally.

As a Field Service Technician, you will be responsible for responding to service calls for clients who need repair on their office technology equipment. You will travel to the client location, diagnose the problem, and make necessary repairs on their copier or printer. You will also inspect the machine and perform the necessary routine and preventative maintenance and replace any parts that are nearing expiration. You will communicate the status of repairs to the client and order parts and schedule a return visit if it isn't possible to repair the printing device immediately.

You will be provided with uniform shirts, a laptop, a smart phone allowance, and company vehicle and will be responsible for maintaining accurate car stock and inventory count.

We offer a competitive rate between $20-25 per hour based on experience, plus a bonus program and a full benefits plan. This position is Monday-Friday, 8am-5pm. We offer full training and welcome candidates to apply from other industries or from technical training programs.

Requirements

• Strong customer service skills
• Training through employment or a technical college in automotive repair, computer repair, or aviation or a similar field is preferred; personal experience is also considerable.
• Computer proficiency with Microsoft Office programs
• Clean driving history with no DUI convictions or reckless driving infractions in the past 5 years.
• Must be willing to submit to a criminal background check.
• Clean cut appearance; no offensive tattoos are permitted, and excessive tattoos may require covering.
• Must have parking available to take a company vehicle home every day.

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