Field Service Technician

Stem Xpert; Cambridge (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Mileage reimbursement

Biweekly pay

Online certification training

Job summary

A leading technology services provider is seeking a Desktop Support Technician in Cambridge, Massachusetts. The role involves traveling to customer locations to troubleshoot and repair desktop and laptop systems. A valid A+ Certification is mandatory, and technicians should have experience with Break-Fix services. The position is a long-term contract with an emphasis on professional appearance and reliability, requiring extensive driving. Pay is biweekly with mileage reimbursement. Candidates should be ready for a background check and Dell certification training as part of the role.

Qualifications

• A+ Certification is mandatory.
• Good experience working on laptops and desktops is mandatory.
• Experience with Break-Fix is required.
• Experience with break-fix service is required.

Responsibilities

• Travel to various customer locations to provide service.
• Repair/troubleshoot desktops, laptops, and printers.
• Maintain a professional appearance.
• Primarily work with Dell products.
• Travel within a 50–70 mile radius from the pickup location.
• Maintain a professional appearance and demeanor.
• Expect overtime and extensive driving (about 300 miles per week).

Skills

A+ Certification

Experience with laptops and desktops

Break-Fix experience

Break-Fix

Job description

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ ™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client’s requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.

Job Description

Hi, I am Narendra (technical recruiter) and I am always looking for potential candidates like you. Below is the requirement with our direct client. Let me know if you are interested and available for the project.

• Title: Desktop Support/Field Service Technician/Computer Driving Technician.
• Location: Cambridge, MA; we hire for many locations in the US.
• Type of Job: Long‑term Contract / Contract to permanent.

Job Role / Duties:

• Travel to various customer locations from the pickup parts location.
• Visit both business offices and houses to repair/troubleshoot/Break‑fix Computer/Desktops/Laptops/Printers.
• Use your own car to travel and provide service to customers.
• Work mostly for Dell products (previous experience is a plus).
• Travel within a radius of 50–70 miles from the pickup location.
• Maintain a professional appearance and demeanor.
• Expect overtime work and extensive driving (≈300 miles per week).

Required Skills:

• A+ Certification is mandatory (training/expired status is also accepted).
• Dell or any product manufacturer certification is a plus.
• Good experience working on laptops and desktops is mandatory.
• Good experience with Break‑Fix is required.

IMPORTANT POINTS:

• Once the job is offered, you must undergo a background check process along with a driving record check.
• You need to take the Dell certifications training (online) and complete the certifications – free.
• Ready for a contract agreement with the terms and conditions of the company.
• Pay will be paid biweekly for the hours approved.
• Mileage will be reimbursed – contact me to discuss details.
• Plan for a backup vehicle if your car breaks down.

Pay Details / Other Details:

• Standard pay rate and good mileage reimbursement.
• We are looking for commitment technicians who can be an asset to the company.
• It takes 48 hours to get feedback for every job you apply.
• Mention the best time to call you while you send your profile.

Thanks & Regards,
Narendra Varma
Technical Recruiter

Qualifications

• A+, CAR WITH VALID DRIVING LICENSE AND INSURANCE