Field Service Technician

Stem Xpert; Baltimore (MD); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Mileage reimbursement

Standard pay rate

Training opportunities

Job summary

A tech solutions company is seeking a Desktop Support/Field Service Technician in Baltimore, MD. This role involves visiting customer locations to troubleshoot and repair laptops, desktops, and printers, primarily focusing on Dell products. A mandatory A+ Certification is required, along with good experience in break/fix scenarios. Applicants must be prepared for extensive travel and overtime work. The position is a long-term contract with potential for permanent placement, offering mileage reimbursement and biweekly pay.

Qualifications

• A+ Certification is mandatory, training/expired status accepted.
• Good experience working on Laptops and Desktops is essential.
• Break/Fix expertise is required.
• Good experience with break/fix tasks.

Responsibilities

• Drive to various customer locations to repair/troubleshoot devices.
• Maintain a professional demeanor in both speaking and attire.
• Be ready for extensive driving (300 miles per week).
• Travel within a 50–70 mile radius from the pickup parts location.
• Maintain a professional demeanor in speaking and attire.
• Be ready for overtime work and extensive driving (about 300 miles per week).

Skills

A+ Certification

Experience with Laptops and Desktops

Break/Fix experience

Break/Fix experience

Tools

Dell Certification

Job description

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client’s requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.

We strongly believe: "If something cannot be measured, it cannot be managed." TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core.

Equal Employment Opportunity Employer M/F/V/D

Recognitions

• 2015 – America’s Fastest Growing Company by Inc.com
• 2015 – SPARK FastTrack Award from Ann Arbor SPARK
• 2015 – Honoree of Diversity Focused Company by Corp! Magazine
• 2014 – America’s Fastest Growing Company by Inc.com
• 2014 – Michigan 50 Companies to Watch
• 2014 – DiSciTech Award in Technology by Corp! Magazine
• 2014 – DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
• 2014 – SPARK FastTrack Award from Ann Arbor SPARK

Specialties

• Enterprise Solutions
• Web Development
• Data Warehousing
• Systems Integration
• IT Security
• Storage Technologies
• Development and Delivery
• Business Intelligence
• Telecommunications
• Consulting and Planning
• Network design, Implementation & Administration

Job Description

Hi, I am Narendra (technical recruiter) and I am always looking for potential candidates like you.

Below is the requirement with our direct client. Let me know if you are interested and available for the project.

Job Details

• Title: Desktop Support/Field Service Technician/Computer Driving Technician
• Location: Baltimore, MD (but we hire for many locations in the US)
• Type of Job: Long term Contract/Contract to permanent

Job Role/Duties

• Drive to various customer locations from the pickup parts location (the location mentioned in the job).
• Visit both business offices and houses to repair/troubleshoot/Break-fix Computer/Desktops/Laptops/Printers.
• Use your own car to travel and provide service to the customers.
• Work mostly for Dell products – previous experience will be a plus.
• Travel within a radius of 50 to 70 miles from the Pickup parts location.
• Maintain a professional demeanor in speaking and attire.
• Be ready for overtime work and extensive driving (300 miles per week).

Required Skills

• A+ Certification is mandatory (training/expired status is also accepted).
• Dell or any product manufacturer certification is a plus.
• Good experience working on Laptops and Desktops is mandatory.
• Good experience on Break/Fix is required.

Important Points

• Once the job is offered you will undergo a background check process along with the driving record.
• Take the Dell certification training (online) and complete the certifications – free.
• Be ready for a contract agreement with the terms and conditions of the company.
• Pay will be paid biweekly for the hours approved.
• Mileage will be reimbursed – contact me to discuss it.
• Plan for a backup vehicle if your car breaks down.

Pay Details / Other Details

• We have a standard pay rate and good mileage reimbursement.
• We are looking for commitment technicians who can be an asset to the company.
• It takes 48 hours to get feedback for every job you apply.
• Mention the best time to call you while you are sending your profile.

Thanks & Regards,
Narendra Varma
Technical Recruiter