Field Service Technician

pitneybowes; California (MO); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

PB Benefits and Wellbeing Programs

Job summary

Pitney Bowes is hiring a Field Service Technician in Santa Rosa, CA. You will install, service, and upgrade shipping and mailing equipment at client sites, with a primary service area within 3 hours of Santa Rosa. Expect a 100% client-facing role, Monday–Friday, 8:00 am–5:00 pm, and travel with significant windshield time.

Base wage range is $26 to $28 per hour, with incentive potential. The role requires mechanical or electrical repair skills, strong customer service, and willingness to travel.

Qualifications

• Must be comfortable working in a client-facing environment.
• Must be able to lift 55 lbs ± with or without accommodation.
• Must have valid driver's license and clean driving record.
• Familiarity with Windows and basic PC/Networking is preferred.

Responsibilities

• Install, service and upgrade Pitney Bowes shipping/mailing equipment at client sites.
• Troubleshoot and repair hardware and software to reduce client callbacks.
• Train clients on Pitney Bowes equipment during installation.
• Maintain a 100% client-facing role as an ambassador for Pitney Bowes.
• Cover a multi-zip code territory with significant windshield time.
• Utilize hand tools or small power tools for repairs and installations.

Skills

Mechanical repair

Electrical repair

Customer service

Driving

Tools

Windows OS

Networking basics

PC troubleshooting

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

As a Field Service Technician at Pitney Bowes, you will play a key role in the Client's life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client-facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from Inserters to Lockers. A successful Field Service Technician is client-centric, has strong customer service, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions.

Your primary service area will be within 3 hours Santa Rosa, CA; some travel beyond this radius may be required.

In this role, you will have a consistent Monday – Friday and 8:00 am - 5:00 pm schedule working in alignment with traditional office hours (some overtime may be required). The wage range for this position is $26 to $28 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

This position is eligible to earn an incremental incentive on sale of service or parts you present to Pitney Bowes clients.

You are:

• Someone who enjoys working on and repairing mechanical or electrical components

• Excited by the idea of working for a career company with a 105-year history

• Someone who enjoys being in a field-based role with significant windshield time

• Motivated by the opportunity to earn additional income by selling services or parts you present to Pitney Bowes clients

You will:

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients

• Support both Hardware and Software solutions

• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks

• Train clients on Pitney Bowes equipment at the time of installation

• Work in a 100% client facing capacity as a representative of Pitney Bowes

• Cover a multi-zip code territory requiring significant windshield time

• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment

• Maintain a safe and clean work environment

Your Background

As a Field Service Technician, you have:

• A valid driver's license, a clean driving record, and reliable transportation

• The ability to lift 55 lbs + with or without accommodation

• The ability to travel within a multi-zip code territory with up to 80% windshield time

• The ability to bend, squat, stoop, or stand for extended periods of time

• Complete familiarity with a Windows environment and basic knowledge of PC and Networking (Preferred)

• Experience with automated equipment (Preferred)

Location:

Santa Rosa, CA. (No relocation assistance offered.)

Sponsorship:

Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)

Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.
Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.