Field Service Technician

Pitney Bowes OY; Buffalo, Northern (NY, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

PB Benefits and Wellbeing Programs

Job summary

Pitney Bowes is seeking a Field Service Technician to install, service, and upgrade our shipping and mailing equipment for clients. The role emphasizes hardware and software troubleshooting, with a strong client focus and travel required within a multi-zip code territory.

The position offers a Monday–Friday schedule from 8:00 am to 5:00 pm, with some overtime and significant windshield time. Compensation starts at $25 per hour, dependent on skills and location, with benefits and a long history

Qualifications

• Valid driver's license and clean driving record.
• Ability to lift 55 lbs and perform field service tasks.
• Willingness to travel within a multi-zip code territory (up to 80% windshield time).
• Experience with Windows environments and basic PC networking.
• Experience with installing, repairing, and troubleshooting shipping equipment.

Responsibilities

• Install, service, and upgrade Pitney Bowes shipping and mailing equipment.
• Troubleshoot hardware and software components to reduce callbacks.
• Travel to client sites within a multi-zip code territory.
• Train customers on equipment at installation.
• Maintain safe, professional, and customer-focused service.

Skills

Driver's license

Travel readiness

Hardware repair

Software troubleshooting

PC networking

Customer service

Manual dexterity

Job description

## Field Service TechnicianApply: US NY Remote: Full time: Posted 16 Days Ago: R22359**We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together...that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.**We’re looking for people who:* Act with urgency, accountability, and purpose* Deliver high quality work with consistency and pride* Collaborate effectively and elevate those around them* Focus on outcomes that drive impact and growth**Job Description:**Job DescriptionAs a **Field Service Technician** at Pitney Bowes, you will play a key role in the Client's life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client-facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from Inserters to Lockers. A successful **Field Service Technician** is client-centric, has strong customer service, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions.**Your primary service area will be within 2 hours of Buffalo, NY; some travel beyond this radius may be required.****In this role, you will have a consistent Monday – Friday and 8:00 am - 5:00 pm schedule working in alignment with traditional office hours (some overtime may be required). The wage range for this position is $25 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.****Sponsorship:** Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)**You are:*** Someone who enjoys working on and repairing mechanical or electrical components* Excited by the idea of working for a career company with a 105-year history* Someone who enjoys being in a field-based role with significant windshield time* Motivated by the opportunity to earn additional income by selling services or parts you present to Pitney Bowes clients**You will:*** Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients* Support both Hardware and Software solutions* Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks* Train clients on Pitney Bowes equipment at the time of installation* Work in a 100% client facing capacity as a representative of Pitney Bowes* Cover a multi-zip code territory requiring significant windshield time* Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment* Maintain a safe and clean work environment**Your Background**As a **Field Service Technician,** you have:* A valid driver's license, a clean driving record, and reliable transportation* The ability to lift 55 lbs + with or without accommodation* The ability to travel within a multi-zip code territory with up to 80% windshield time* The ability to bend, squat, stoop, or stand for extended periods of time* Complete familiarity with a Windows environment and basic knowledge of PC and Networking (Preferred)* Experience with automated equipment (Preferred) **We will:** • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally(PB Benefits and Wellbeing Programs) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.