Field Service Technician

Pan-Oston Company; Bowling Green (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Free Dental & Vision for Employee & Family

PTO, Sick Days & Paid Holidays

Paid Volunteer Time

Employee Assistance Program

Gym Membership Discounts

Job summary

Pan-Oston Company in Bowling Green, KY is seeking a Field Service Technician to provide technical support and service to customers both remotely and on-site. The role emphasizes customer satisfaction through effective troubleshooting and timely service coordination.

The ideal candidate should possess a high school diploma or GED, have strong organizational skills, and be capable of frequent travel. Benefits include competitive pay and health insurance.

Qualifications

• High school diploma or equivalent (GED); trade or vocational school preferred.
• 1–3 years of experience in a related field (preferred).
• Experience in field service, equipment installation, or technical support.

Responsibilities

• Provide technical troubleshooting support to customers via phone and email.
• Perform product installations and service at customer locations.
• Conduct site evaluations to assess installation requirements.

Skills

Strong organizational and communication skills

Basic knowledge of electrical components

Experience using hand and power tools

Ability to lift and handle equipment

Computer and reporting skills

Education

High school diploma or equivalent (GED)

Trade or vocational school preferred

Job description

Field Service Technician

Location: Pan Oston - Bowling Green, KY 42101

Position Type: Full Time

Educational Requirement: High School/GED (GED)

Travel: Road Warrior

Shift: Any

Job Description

The Field Service Technician / Technical Support Specialist provides technical support, product installation, and service to customers both remotely and on‑site. The role is critical in ensuring customer satisfaction through effective troubleshooting, timely service coordination, and continuous improvement of products and processes.

Responsibilities

• Provide technical troubleshooting support to customers via phone and email
• Perform product installations and service at customer locations
• Install and test CFE hardware for the SCO product line
• Conduct site evaluations to assess installation requirements and service needs
• Assist with trade show installations and de‑installations
• Enter and process service parts orders
• Dispatch service and/or installation technicians as needed
• Create and issue service data reports
• Initiate internal corrective actions and document change requests
• Manage projects related to installations, service, and customer support

Qualifications

• High school diploma or equivalent (GED); trade or vocational school preferred
• Strong organizational and communication skills
• Basic knowledge of electrical components, properties, and testing devices
• Ability to be on‑call after hours for customer support
• Ability to travel independently and frequently to customer locations
• Must be able to travel with minimal notice
• 1–3 years of experience in a related field (preferred)
• Experience using hand and power tools for metal and woodworking
• Experience in field service, equipment installation, or technical support environments
• Familiarity with retail systems or self‑checkout (SCO) technology
• Basic computer and reporting skills
• Frequent travel required
• Ability to lift and handle equipment as needed
• Work in various customer site environments, including retail and industrial settings

Benefits

• Competitive Pay
• Health Insurance
• Free Dental & Vision for Employee & Family
• PTO, Sick Days & Paid Holidays
• Paid Volunteer Time
• Employee Assistance Program
• Gym Membership Discounts