Field Service Technician

Raymond Corp.; Cincinnati (OH); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical, dental, vision insurance

401(k) with company match

Health Savings Account

Flexible Spending Accounts

Parental and maternity leave

Company-provided service vehicle

Uniforms

Tool insurance

Technical training

Job summary

Raymond Storage Concepts is seeking a Field Service Technician to diagnose and repair lift trucks across the Greater Cincinnati area. You will travel to customer sites, perform maintenance, and document all service work while ensuring safe operation of equipment.

The role blends independent field work with a supportive team environment. A high school diploma and 1–3 years in a technical role are preferred, along with a valid driver’s license and strong customer service skills.

Qualifications

• High school diploma or equivalent.
• 1–3 years of relevant mechanical or technical experience.
• Strong mechanical aptitude with basic knowledge of mechanical, electrical, and hydraulic systems.
• Ability to read and interpret diagrams and schematics.
• Strong customer service and communication skills.
• Valid driver's license with a clean driving record.

Responsibilities

• Diagnose and repair mechanical, electrical, and hydraulic issues on lift trucks.
• Travel to customer sites within your assigned territory.
• Perform preventive and scheduled maintenance.
• Accurately document all service work performed.
• Test equipment to ensure safe and proper operation.
• Collaborate with your Team Leader and fellow technicians to solve complex issues.
• Plan and manage daily service calls efficiently.
• Maintain a clean, organized service van and manage tools and parts inventory.
• Provide professional, customer-focused service at all times.
• Safely operate a company-provided service vehicle.

Skills

Strong mechanical aptitude

Read diagrams & schematics

Customer service

Communication skills

Valid driver's license

Education

High school diploma or equivalent

Job description

Full-time/Part-time

Full-time

Job Description

Field Service Technician

Pay: $26 - $32 per hour

Bonus:Eligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results
Location: Greater Cincinnati, OH
Schedule: Monday-Friday, 7:00 AM - 4:00 PM (with overtime opportunities)

About Raymond Storage Concepts

Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions, focused on warehouse and fleet optimization. Headquartered in Cincinnati, we support customers through a network of regional locations, including Columbus and Louisville.

As an authorized sales and service center for The Raymond Corporation, we provide industry-leading equipment, service, and support to businesses across the region.

Position Overview

Are you a hands-on problem solver who enjoys diagnosing and fixing equipment? Whether your background is in automotive, heavy equipment, aviation, or another technical trade, your skills are highly valued here.

As a Field Service Technician, you’ll be part of a local service team made up of fellow technicians and a Team Leader who support each other daily. While you’ll travel to customer sites and work independently on service calls, you’ll never be on your own—you’ll have a team behind you to collaborate with, share knowledge, and help solve problems.

This role is ideal for someone who enjoys a mix of independent field work and being part of a tight-knit, team-oriented environment.

What You’ll Do

• Diagnose and repair mechanical, electrical, and hydraulic issues on lift trucks
• Travel to customer sites within your assigned territory
• Perform preventive and scheduled maintenance
• Accurately document all service work performed
• Test equipment to ensure safe and proper operation
• Collaborate with your Team Leader and fellow technicians to solve complex issues
• Communicate with dispatch, parts, and sales teams to meet customer needs
• Plan and manage daily service calls efficiently
• Maintain a clean, organized service van and manage tools and parts inventory
• Provide professional, customer-focused service at all times
• Safely operate a company-provided service vehicle

What We’re Looking For

• High school diploma or equivalent
• 1-3 years of relevant mechanical or technical experience preferred
• Strong mechanical aptitude
• Basic knowledge of mechanical, electrical, and hydraulic systems
• Ability to read and interpret diagrams and schematics
• Strong customer service and communication skills
• Valid driver’s license with a clean driving record

What We Offer

• Competitive hourly pay with overtime opportunities
• 3 weeks of paid time off (120 hours) starting your first year
• 8 paid holidays each year
• Medical, dental, and vision insurance with multiple plan options
• Company-paid basic life insurance and short-term disability
• 401(k) with company match
• Health Savings Account (HSA) with annual company contributions
• Flexible Spending Accounts (medical and dependent care)
• Paid parental and maternity leave
• Employee Assistance Program and supplemental benefits options
• Employee discount program
• Paid technical training and career development opportunities
• Company-provided service vehicle (fuel, maintenance, and insurance included)
• Company-provided uniforms
• Hand tool insurance at replacement cost
• Tool loan program up to $1,000 after 90 days
• Eligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results

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The Raymond Corporation is an E-Verify Employer.

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