Field Service Technician

Motivate; Boston (MA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

Paid time off

Parental leave

401(k) match

Bike share membership

Growth opportunities

Job summary

Motivate seeks a Field Service Technician for our Boston bikeshare system. You will maintain station terminals and components, travel across the system, check docking stations, and ensure operations with schedules that may shift under a bargaining agreement.

The role emphasizes electronics and mechanical repairs, troubleshooting, driving a vehicle and biking in urban areas, and accurate reporting. Training and teamwork are core."

Qualifications

• Experience in technical troubleshooting and resolving issues.
• Background in electronics, repair, construction, or related fields.
• Ability to lift up to 75 pounds and work in outdoor urban environments.
• Valid driver’s license and ability to pass a motor vehicle record check.

Responsibilities

• Perform maintenance and test functionality of station components.
• Troubleshoot station malfunctions and perform repairs.
• Demonstrate expertise in station hardware and software.
• Operate a vehicle and ride a bicycle in urban settings.
• Complete required reporting and participate in special projects.

Skills

Electronics aptitude

Mechanical aptitude

Technical troubleshooting

Repair background

Tools

Pallet jack

Hand tools

Power tools

Forklift experience

Job description

Is this you?

• You are both electronically and mechanically inclined and are knowledgeable in completing a variety of repairs
• You like to troubleshoot and provide solutions to technical problems
• You are dependable, exhibit a strong work ethic, and take pride in your work

If yes, then we have your next job opportunity!

Motivate is seeking full-time Field Service Technicians (Station Technicians) for our Boston’s bikeshare system. The technicians will help maintain station terminals and station components. Traveling around the system, the station technicians will check the docking stations and provide maintenance to ensure proper operations. The starting schedules are Saturday - Wednesday, 9:00 AM – 5:00 PM and Wednesday - Sunday, 9:00 AM - 5:00 PM. Please note that schedules are subject to change as outlined in the Collective Bargaining Agreement and for business need.

About the Role

• Complete maintenance and test functionality of station components performing all diagnostic testing, troubleshooting station malfunctions and issues, both simple and complex, and completing both minor and major repairs
• Demonstrate expertise in all technical aspects and components of station hardware and software
• Operate a motor vehicle and ride a bicycle throughout an urban environment
• Ensure that all necessary reporting is accurate, complete, and timely
• Complete special projects assigned by the management team

About You

• You display technical aptitude for both electronics and mechanical systems; previous experience in technical troubleshooting, identifying, and resolving issues; a background with electronics, repair, construction, or related preferred
• You have safety-minded first, experienced using a pallet jack and are comfortable with hand and power tools; forklift experience is a plus
• You are technology-proficient, comfortable using smartphone apps, email, chat/text, and can learn new technology and software applications
• You have a valid driver's license and can pass a motor vehicle record check
• You are comfortable driving, stopping, and working in busy, outdoor urban environments
• You can lift to 75 pounds and can stoop, bend, and stand for long periods

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

Work Perks

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave
• 401k retirement plan with company match
• Bike Share Membership
• Opportunities for growth

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission.

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

Please be advised that this position is part of a bargaining unit where the terms and conditions of employment are governed by a Collective Bargaining Agreement.