Assistant Operations Manager - Service Delivery

Motivate, Inc.; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Disability insurance

Paid time off

Paid parental leave

401k with company match

Annual bikeshare membership

Growth opportunities

Job summary

Motivate is seeking an Assistant Operations Manager to oversee daily activities of bikeshare service delivery operations in a fast-paced environment. You will supervise staff, empower teams with resources, and partner across departments to drive improvements while upholding safety and performance standards.

The role requires prior supervision of hourly operations, experience with field and warehouse operations, and strong communication.

Qualifications

• Experience supervising hourly warehouse/field fleet teams, incl. union environments
• Strong organizational, analytical, and problem-solving skills
• Proficiency with Microsoft Office and ability to learn new software
• Excellent written and verbal communication across diverse audiences
• Current driver’s license and ability to meet MVR requirements

Responsibilities

• Develop scheduling and conduct daily supervision of the service delivery team; ensure the beginning and end of shift process run smoothly
• Conduct daily supervision and training of employees; monitor performance on shift to ensure the department meets all metrics
• Lead daily operational standups including shift goals and safety topics, record and report daily operational metrics
• Utilize performance data to design and modify operational procedures to ensure performance metrics are met and improved
• Ensure that safety-related and quality control processes are in place and followed

Skills

Leadership

Supervision

Training

Scheduling

Data analysis

Communication

Driver's license

Tools

Microsoft Office

Job description

Is this you?

• You are a natural leader of people, bringing prior experience successfully supervising and training hourly warehouse and field-based teams
• You focus on safety while meeting operational targets and looking for ways to "do things better"
• You are intrigued at impacting the urban environment through active and affordable first-and-last-mile transportation and logistics solutions

If yes, then we have your next career opportunity!

Motivate is seeking a qualified Assistant Operations Manager to ensure efficient daily activities of service delivery operations for Boston's bikeshare system. The assistant operations manager will be responsible for daily supervision of operational staff, empowering employees with resources needed to conduct their duties, working in partnership with all team members to identify and ensure operational improvements are implemented, and otherwise ensuring safety and performance standards are met or exceeded. The starting work schedule for this position is Wednesday - Saturday, 2:00 PM - 12:00 AM (10-hour shifts). Please note that work schedules may be subject to change based on business need.

About the Role

• Develop scheduling and conduct daily supervision of the service delivery team; ensure the beginning and end of shift process run smoothly
• Conduct daily supervision and training of employees; monitor performance on shift to ensure the department meets all metrics
• Lead daily operational standups including shift goals and safety topics, record and report daily operational metrics
• Utilize performance data to design and modify operational procedures to ensure performance metrics are met and improved
• Ensure that safety-related and quality control processes are in place and followed

About You

• You have prior experience in both warehouse and field-based fleet operations, with previous supervisory experience for an hourly operations team, overseeing employees in a union environment and engaging for productivity and success
• You are a self-starter, thrive in a fast paced, quickly changing environment with strong organizational, analytical, and problem-solving skills
• You are technology proficient in Microsoft Office Suite and can quickly learn new software
• You have excellent written and verbal communication skills with a wide range of audiences
• You have a current driver’s license and can meet the Motor Vehicle Record requirements

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depots or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

Work Perks

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave
• 401k retirement plan with company match
• Annual bike share membership
• Opportunities for growth

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission.

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.