Field Service Technician

Primo Brands; Baltimore (MD); On-site; USD 55,000 - 60,000; Full time

Job summary

A leading beverage company is seeking a Field Service Technician in Baltimore, MD. This role involves servicing, repairing, and installing Point of Use filtration systems and office coffee equipment. Ideal candidates are detail-oriented, possess strong technical skills, and are customer-focused. Competitive salary with benefits available from day one.

Benefits

Medical, dental, vision, and life insurance

401(k) with match

Paid vacation

Company discounts

Qualifications

• Previous experience with Point Of Use equipment is preferred.
• Prior HVAC/plumbing/water filtration experience is strong plus.
• Ability to work independently and as part of a team.

Responsibilities

• Service, repair, and install filtration systems and coffee equipment.
• Maintain equipment and record service activities.
• Upsell products and services to customers.

Skills

Verbal Communication

Organizational Skills

Customer Centric Focus

Technical Inclination

Detail Orientation

Initiative

Education

High school diploma, GED, or equivalent experience

Job description

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Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Job Description

The Field Service Technician is responsible for servicing, repairing, and installing Point of Use (bottle-less water cooler) filtration systems and office coffee equipment. Professional training for this technical role is provided through on-the-job training.

Reporting Location: Baltimore, MD

Compensation: $27.60 / hour

Schedule: Monday - Friday

Start Time: Between 6 am - 7 am until workload completed

Benefits: Medical, prescription, dental, vision, life, and disability insurance, 401(k) with match, company discounts, paid vacation, and much more! Employees are eligible for benefit election on day 1 of employment

Key Responsibilities:

• Perform installations, make repairs, troubleshoot, and maintain plumbed-in Point Of Use equipment (Water - Filtration) and office coffee brewing equipment
• Adhere to field service standards and procedures
• Ensure all work is performed to our quality standards and meets the customer’s expectations
• Be courteous, outgoing, and always maintain a professional image
• Monitor the competitive environment to understand and leverage sales opportunities
• Upsell additional products and services to existing customers and achieve monthly customer acquisition goals
• Meet pre-established productivity targets
• Maintain and organize tools, equipment, parts (Direct Division Materials), and truck inventory
• Responsible for providing feedback regarding equipment and parts to help drive supplier improvement
• Support our Direct division sales teams with customer site assessments and system installations
• Record service activities and other data in the hand-held compute
  
  

Qualifications

What you need to have

• A high school diploma, GED, or equivalent experience
• Previous experience working with Point Of Use equipment and/ or Office Coffee brewer equipment, and or other related product lines is preferred
• Prior HVAC experience, plumbing experience, water filtration, and/or auto mechanical technical experience is strongly preferred but not required
• No driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations
• No major driving offenses including DUI/DWI, reckless driving, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal incident
• Be an articulate verbal communicator
• Possess strong organizational skills and a customer centric focus
• Display a high degree of initiative combined with a commitment to high quality work standards
• Be technically inclined and detail oriented
• Be able to work both independently and as part of a team
  
  

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring and Pure Life, premium brands like Saratoga and Mountain Valley, regional leaders such as Arrowhead, Deer Park, Ice Mountain Ozarka, and Zephyrhills, purified brands, Primo Water and Sparkletts, and flavored and enhanced brands like Splash and AC+ION. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at Primo Brands Human Resources

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Manufacturing and Food and Beverage Services

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