Field Service Technician

Mettler Toledo AG; Baltimore (MD); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Rainin, part of Mettler Toledo AG, is seeking a Field Service Technician to support the On-Site Service program. You will travel within a defined geographic region to inspect, repair, and calibrate Rainin pipettes, performing mechanical and electronic measurements to ensure conformance to specifications.

When not in the field, you may assist with depot service, complete service and expense reports on time, maintain tools and parts, and provide customer leads to Rainin Sales.

Qualifications

• Proven ability to repair and calibrate pipettes or similar lab instruments.
• Willingness to travel within a defined geographic region for on-site service.
• Strong attention to documentation and reporting of service activities.

Responsibilities

• Travel to customer sites to provide on-site pipette service according to the schedule.
• Disassemble, clean, repair, and reassemble pipettes and instruments.
• Calibrate pipettes according to testing protocols and service options.
• Complete service reports, part usage tallies, and related paperwork accurately.
• Maintain service equipment, tools, and inventory levels.
• Generate customer leads for potential new product purchases.
• Assist with Service Center production activities when available.
• Ensure test equipment is maintained and calibration is up to date.

Skills

Pipette repair

Calibration

Field service

Documentation

Tools

Measuring instruments

Calibration procedures

Job description

As part of the Rainin team, you will provide direct support for Rainin’s On-Site Service program. In this role, you will travel within a defined geographic region to inspect, clean, repair, reassemble, and calibrate Rainin and other brands of pipettes. You will also perform mechanical and electronic measurements, recording, and inspections to ensure serviced pipettes conform to established specifications. When not working in the field, you may be asked to assist with pipette repair and calibration activities at Rainin Depot Service Centers.

• Establish a weekly service visit schedule in coordination with the Area Service Leader.
• Travel to customer sites to provide on-site pipette service according to the service schedule.
• Perform pipette repair and calibration services at customer facilities.
• Represent Rainin in a professional, courteous, and positive manner.
• Complete service reports and expense reports accurately and on time.
• Maintain service equipment, tools, and parts inventory.
• Provide Rainin Sales with customer leads for potential new product purchases.
• Assist with Service Center production activities, as assigned by the Pipette Service Supervisor, when available.
• Travel to customer locations, including use of a personal vehicle when needed.
• Perform other duties as assigned.

Service-Specific Duties:

• Disassemble, clean, repair, and reassemble pipettes.
• Inspect units received for service for component defects.
• Ensure all repair work meets established quality standards.
• Calibrate pipettes, when applicable, according to testing protocols and calibration procedures based on the selected service option.
• Perform quality audits on pipettes during calibration to ensure each unit meets repair quality standards.
• Complete work sheets, part usage tallies, repair estimates, and related paperwork.
• Follow customer instructions related to their orders, including requests for additional parts.
• Complete database entries and related documentation, account for parts used, and ensure proper billing processes are completed.
• Ensure all test equipment is maintained, calibrated, and in good working order.
• Maintain proper levels of replacement parts, supplies, and materials.
• Promote On-Site Service to customers through literature distribution, flyer posting, and direct outreach.
• Follow applicable Rainin procedures and policies and support Rainin’s Quality System.
• Accurately complete and submit expense reports in a timely manner.
• Perform other duties as assigned.

To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa. Please note that we do not provide relocation or housing assistance at this time.