Field Service Technician

Motorola Solutions; Austin (TX); On-site; USD 50,000 - 110,000; Full time

Job summary

A leading company in telecommunications is seeking a Field Service Technician in Austin, TX. The role involves maintaining and optimizing complex communication systems, providing technical support, and ensuring system performance. Candidates should have strong knowledge of wired communication systems and troubleshooting skills. A BA in Engineering or related field is preferred, along with relevant experience. This full-time position offers a competitive salary range and requires background clearance for government clients.

Qualifications

• 4+ years experience in LMR, RF Systems, or IT.
• Strong knowledge of wired communications systems.

Responsibilities

• Provide technical support for complex communication systems.
• Perform preventative maintenance and develop solutions to technical problems.

Skills

Troubleshooting

Self-management

Communication

Education

BA in Engineering/IT

Tools

MS Office

Motorola CPS Software

Job description

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Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

JOB DESCRIPTION

• The position responsibilities include upgrades, implementation, optimization and maintenance support of a large complex regional communication system.
• The Field Service Technician will provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Maintain, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

JOB REQUIREMENTS

• Strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
• Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
• Total familiarity with the latest technologies and troubleshooting techniques
• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Strong self-management and communications skills, ability to work closely with Customers, Team Members, Sales, Engineering, UO, PM’s & CSM’s.
• Able to solve customer problems quickly during stressful situations
• Ability to read and understand equipment schematics and diagrams.
• Proficient in use of various communications test devices and equipment including: System Analyzers, Power Meters, etc.
• Be proficient with MS Office, Motorola CPS Software.

DESIRED EXPERIENCE

• BA in Engineering/IT related fields, Associates and 2+ years experience or 4+ years experience as a Technician, Field/System, IT, Networking, RF, LMR or Electronics.
• Prior Military Electronics
• Network certifications (Security +/ CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar, highly desirable)
• FCC License, ETA and/or other Industry Certifications are also desired.

CANDIDATE REQUIREMENTS

• Must be able to obtain background clearance as required by government customers
• Availability to be on-call on a 24/7, 365 day basis
• Must have a current valid driver’s license and a good driving record.

LOCATION/TERRITORY

• This position will be based in the Austin, TX area

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

BASIC REQUIREMENT

• 4+ years of experience with one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency,Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Telecommunications

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