Field Service Technician

Hirotec; Auburn Hills (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

HIROTEC America is seeking a Field Service Technician to join our team. The role involves travel to customer facilities for tech support and installation supervision, with responsibility for coordinating manpower, supervising service personnel, and delivering field reports.

Strong electrical/mechanical aptitude and customer service skills are essential. Travel is required domestically and internationally; the position supports invoicing, parts provisioning, and site budget monitoring.

Qualifications

• Minimum of 3–5 years of related experience in Assembly Tooling.
• Knowledge of Hemming/Stamping.
• Ability to read engineering drawings and understand Body-in-White system processes.
• Proficient with MS Office.
• Willingness to travel domestically and internationally.

Responsibilities

• Travel to multiple customer facilities for tech support and installation supervision.
• Request required manpower from Manufacturing and supervise service personnel in the field for all trades.
• Responsible for the content of field service and expense reports and obtain customer approval at sites.
• Customer contact and liaison at installation sites.
• Assist in initiating invoicing for all billable hours.
• Assist in providing spare parts to customers.
• Maintain weekly roll up reports and monitor budget allotments at sites.
• Field site inspections.

Skills

Field service

Customer service

Installation supervision

Team supervision

Reading drawings

Budget tracking

Invoicing support

Spare parts

MS Office

Tools

MS Office

Job description

HIROTEC America is more than just a global industry leader with worldwide sales in excess of 1.5 billion dollars and 32 facilities in 8 countries. HIROTEC is a company that is constantly changing and growing with its community. We believe there is always room for advancement in every aspect of a business. If it’s not broken, don’t fix it, improve it.

Currently, we are seeking a Field Service Technician to become a part of the HIROTEC team.

Essential Duties and Responsibilities:

Plans, directs, and completes activities to ensure that goals or objectives of project(s) are accomplished within prescribed time frame and funding parameters by performing the following duties personally or through assigned manpower. Must have a strong electrical and mechanical aptitude and great customer service skills.

Qualifications:

• Travel to multiple customers facilities for Tech Support and Installation Supervision.
• Request required manpower from Manufacturing and Supervise those Service Personnel in the field for all trades, robot programming, controls, inspection, and die tuning.
• Responsible for the content of all field service reports, expense reports and customer approval at sites.
• Customer contact and liaison at installation sites.
• Assist in initiating invoicing for all billable hours.
• Assist in providing spare parts to customers.
• Maintain weekly roll up reports and monitor budget allotments at sites.
• Field site inspections.

Travel is required in this position; both domestically and internationally

The position requirements include a minimum of three to five years of related experience and/or training in Assembly Tooling; Knowledge of Hemming/Stamping; Ability to read engineering drawings and an understanding of Body-in-White system process; MS Office computer skills preferred.

If you are hardworking, dependable and enjoy a group environment, come join the HIROTEC America team.

An excellent work environment and benefits await you!