Field Service Technician

HIROTEC AMERICA, Inc.; Auburn Hills (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

HIROTEC America seeks a Field Service Technician to support customers with electrical and mechanical expertise and to supervise field personnel during installations. The role requires travel to customer sites, including international destinations, to ensure successful deployment of tooling and body-in-white processes.

Ideal candidates have 3–5 years of related experience, knowledge of hemming/stamping, and the ability to read engineering drawings.

Qualifications

• 3–5 years of related experience and/or training in Assembly Tooling.
• Knowledge of Hemming/Stamping.
• Ability to read engineering drawings and understanding of Body-in-White system process.
• MS Office computer skills preferred.

Responsibilities

• Plan, direct, and complete project activities within time and funding constraints.
• Demonstrate strong electrical and mechanical aptitude and provide excellent customer service.
• Travel to multiple customer facilities for tech support and installation supervision.
• Supervise service personnel in the field across trades, robot programming, controls, inspection, and die tuning.
• Provide field service reports and expense reports; obtain customer approvals at sites.
• Serve as customer liaison at installation sites.
• Initiate invoicing for billable hours.
• Assist in providing spare parts to customers.
• Maintain weekly roll-up reports and monitor budget allocations at sites.
• Conduct field site inspections.

Job description

HIROTEC America is more than just a global industry leader with worldwide sales in excess of 1.5 billion dollars and 32 facilities in 8 countries. HIROTEC is a company that is constantly changing and growing with its community. We believe there is always room for advancement in every aspect of a business. If it is not broken, don't fix it, improve it.

Currently, we are seeking a Field Service Technician to become a part of the HIROTEC team.

Essential Duties and Responsibilities:

Plans, directs, and completes activities to ensure that goals or objectives of project(s) are accomplished within prescribed time frame and funding parameters by performing the following duties personally or through assigned manpower. Must have a strong electrical and mechanical aptitude and great customer service skills.

Qualifications:

• Travel to multiple customers facilities for Tech Support and Installation Supervision.
• Request required manpower from Manufacturing and Supervise those Service Personnel in the field for all trades, robot programming, controls, inspection, and die tuning.
• Responsible for the content of all field service reports, expense reports and customer approval at sites.
• Customer contact and liaison at installation sites.
• Assist in initiating invoicing for all billable hours.
• Assist in providing spare parts to customers.
• Maintain weekly roll up reports and monitor budget allotments at sites.
• Field site inspections.

Travel is required in this position; both domestically and internationally

The position requirements include a minimum of three to five years of related experience and/or training in Assembly Tooling; Knowledge of Hemming/Stamping; Ability to read engineering drawings and an understanding of Body-in-White system process; MS Office computer skills preferred.

If you are hardworking, dependable and enjoy a group environment, come join the HIROTEC America team.

An excellent work environment and benefits await you!