Field Service Technician

HME Specialists, LLC; Albuquerque (NM); On-site; USD 42,000 - 52,000; Full time

Job summary

HME Specialists, LLC in Albuquerque, NM, seeks a Field Service Technician to deliver, install and set up durable medical equipment in patient homes and healthcare facilities. You will ensure equipment operates safely and provide clear usage instructions.

Daily tasks include inspections, preventive maintenance, minor repairs, and documenting services. The role requires strong customer service, organizational skills, and the ability to lift equipment, with a valid driver's license and compliance

Qualifications

• Aptitude to install, maintain, and repair durable medical equipment.
• Strong communication with patients, caregivers and staff.
• Ability to manage multiple service calls and document work.
• Proficiency with service software and mobile devices.
• Clean driving record and safe operation of company vehicles.
• Ability to lift, move, and transport equipment safely.
• Knowledge of safety and regulatory practices for medical equipment.

Responsibilities

• Deliver, install, and set up durable medical equipment in patient homes and healthcare facilities.
• Provide clear instructions on use, maintenance, and troubleshooting.
• Perform routine inspections, preventive maintenance, and minor repairs.
• Document all services and adhere to safety and company standards.
• Coordinate schedules, manage service tickets, and ensure timely discharges.
• Collaborate with clinical and customer service teams to support patient care.

Skills

Technical and mechanical aptitude

Customer service

Organizational and time management

Basic computer and mobile skills

Valid driver's license

Ability to lift and move equipment

High school diploma or equivalent

Safety, infection control knowledge

Education

High school diploma or equivalent

Job description

Company Description

HME Specialists supports individuals in achieving greater medical independence by delivering equipment and services with seamless coordination and exceptional care. The company provides a full range of medical equipment and supplies, including mobility devices, respiratory therapy, infusion pharmacy services, nutritional support, and wound care products. Serving children and adults of all ages across New Mexico and West Texas, HME Specialists operates 13 storefront locations and maintains a robust delivery fleet to ensure timely service and expedited discharges from acute care facilities. Team members are clinical professionals and support specialists who are committed to outstanding customer service, continuous skill development, and a strong P.R.O.M.I.S.E. culture. A family-like work environment and community focus make HME Specialists a premier provider of medical equipment and respiratory services in the Southwest.

Role Description

The Field Service Technician is a full-time, on-site role based in Albuquerque, NM. This role is responsible for delivering, installing, and setting up durable medical equipment in patient homes and healthcare facilities, ensuring equipment is functioning safely and correctly. The technician provides clear instructions to patients and caregivers on proper use, maintenance, and basic troubleshooting of equipment, while maintaining a professional and compassionate demeanor. Daily tasks include performing routine inspections, preventive maintenance, and minor repairs, documenting all services provided, and adhering to safety, regulatory, and company standards. The role also involves coordinating schedules, managing service tickets, maintaining vehicle and inventory readiness, and collaborating with clinical and customer service teams to support timely discharges and high-quality patient care.

Qualifications

• Technical and mechanical aptitude, including the ability to learn installation, maintenance, and repair of medical or similar equipment.
• Customer service and communication skills to interact effectively and respectfully with patients, caregivers, healthcare staff, and team members.
• Organizational and time-management abilities for handling multiple service calls, documenting work accurately, and following established procedures.
• Basic computer and mobile device skills for using service software, updating records, and accessing work orders and routing information.
• Valid driver's license with a clean driving record and the ability to safely operate company vehicles for deliveries and service visits.
• Capability to lift, move, and transport equipment in accordance with safety guidelines, including standing, bending, and working in varied home and facility environments.
• High school diploma or equivalent; prior experience in field service, medical equipment, home health, or related technical roles is preferred.
• Knowledge of or willingness to learn relevant safety, infection control, and regulatory practices related to durable medical equipment and patient care settings.