Field Service Technician

Intralot, Inc.; Albany (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

Intralot, Inc. is seeking a Customer Service Technician in Albany, Georgia. The role involves delivering, installing, and maintaining satellite dishes and providing technical support to customers. The ideal candidate should have a high school diploma, experience with communication systems, and a valid driver's license with a clean driving record.

Responsibilities include diagnosing hardware and software issues, using installation tools safely, and maintaining accurate service records. The position may require working weekends and holidays as necessary, ensuring flexible availability.

Intralot, Inc. promotes a safe work environment and is an Equal Opportunity Employer.

Qualifications

• 2-5 years experience with commercial communication systems or electronics.
• Must have at least (3) years of driving experience in the class of vehicle operated.
• Driving record must be free of DUI/DWI for (3)three-year period prior to employment.

Responsibilities

• Deliver, install, and maintain satellite dishes and related equipment.
• Diagnose and repair hardware, software, and system issues.
• Provide technical support to customers.

Skills

Knowledge of commercial communication and telecommunication systems

Ability to analyze, prioritize and efficiently resolve technical problems

Effective writing, communication, mechanical, and computer skills

Education

High school diploma or equivalent

Tools

Telecommunication test equipment

Basic cable installation tools

Job description

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom‑made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari‑mutuel, Video Lottery and Monitor Games.

Education, Training and Experience

• High school diploma or equivalent
• 2-5 years experience with commercial communication systems or electronics
• Must have at least (3) years of driving experience in the class of vehicle operated
• Must be able to distinguish between far, near, peripheral distances
• Driving record must be free of DUI/DWI for (3)three-year period prior to employment

Knowledge, Skills and Abilities

• Knowledge of commercial communication and telecommunication systems
• Operation of telecommunication test equipment skills
• Ability to analyze, prioritize and efficiently resolve technical problems
• Ability to prioritize, organize and manage projects to completion
• Ability to lift/carry up to 80 pounds occasionally
• Ability to use basic cable installation tools and hand tools and perform jobs from high places including use of ladder
• Effective writing, communication, mechanical, and computer skills
• Be willing to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend, and holiday shifts as necessary

Duties and Responsibilities

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.

• Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.
• Analyze and evaluate traffic and performance data.
• Diagnose and repair hardware, software, and system issues.
• Provide technical support to customers.
• Use power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systems.
• Service satellites on rooftop installations.
• Maintain accurate records through documenting installations, services and repairs.
• Report technical status of system with accuracy and completeness.
• Maintain a safe work environment by following safe practices and adhering to safety policies.
• Update and improve job knowledge by participating in educational opportunities and reading technical publications.
• Operate company vehicle in performance of duties in a safe and responsible manner while working and traveling.
• Report need of vehicle repair or service when required and /or prescribed.
• Report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate.
• Must maintain clean driving record while employed based on company fleet vehicle policy.

Employment Eligibility Verification

• Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

• Submission to, and ability to pass, a thorough pre‑employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre‑employment drug screening is also a requirement.

Special Requirements

• Must possess valid driver's license with a clean driving record.

Intralot, Inc. is an Equal Opportunity Employer