Field Service Technician

Intralot, Inc.; Laconia (NH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

6% 401k Match

Paid Holidays & Vacation

Paid Sick, Short/Long Term Disability

Employee Assistance Program

Maternity/Paternity Leave

Discount Programs

Company Truck

Job summary

Intralot, Inc. is actively hiring a Field Service Technician to support customers across the New Hampshire region.

The role runs 12:30pm–9pm, Wednesday to Sunday, requiring installation, maintenance, and service of satellite dishes, POS terminals, and related equipment. The ideal candidate has a high school diploma, 2–5 years in telecom/electronics, a clean driving record, and the ability to lift up to 80 pounds.

Qualifications

• High school diploma or equivalent.
• 2–5 years experience with commercial communication systems or electronics.
• At least 3 years of driving experience.
• Clean driving record; no DUI/DWI in 3-year period prior to employment.
• Ability to lift up to 80 pounds.
• Able to work rotating shifts including weekends/holidays.

Responsibilities

• Deliver, install, and maintain satellite dishes and POS terminals.
• Analyze traffic and performance data.
• Diagnose and repair hardware, software, and system issues.
• Provide technical support to customers.
• Operate company vehicle safely.
• Maintain accurate installation/service records.
• Report system status and safety compliance.

Skills

Telecommunication systems

Technical problem solving

Equipment installation

Tool use

Communication skills

Driving

Education

High school diploma or equivalent

Tools

Satellite communication equipment

Job description

Bally's Intralot is a leading provider of lottery, iLottery, sports betting, and digital gaming solutions, serving regulated gaming organizations across the United States and international markets. By combining Bally's expertise in digital gaming and player engagement with INTRALOT's decades of experience delivering secure lottery technology and operations, Bally's Intralot offers a comprehensive portfolio of innovative gaming solutions.

IMMEDIATELY HIRING

We currently have an opening for a Field Service Technician in the New Hampshire region - 12:30pm - 9pm - Wednesday to Sunday

Intralot offers a competitive benefits package that includes:

• Medical, Dental & Vision Insurance
• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs
• Company Truck

Education, Training and Experience

• High school diploma or equivalent
• 2-5 years experience with commercial communication systems or electronics
• Must have at least (3) years of driving experience in the class of vehicle operated
• Must be able to distinguish between far, near, peripheral distances
• Driving record must be free of DUI/DWI for (3)three-year period prior to employment

Knowledge, Skills and Abilities

• Knowledge of commercial communication and telecommunication systems
• Operation of telecommunication test equipment skills
• Ability to analyze, prioritize and efficiently resolve technical problems
• Ability to prioritize, organize and manage projects to completion
• Ability to lift/carry up to 80 pounds occasionally
• Ability to use basic cable installation tools and hand tools and perform jobs from high places including use of ladder
• Effective writing, communication, mechanical, and computer skills
• Be willing to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend, and holiday shifts as necessary

Duties and Responsibilities

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned

• Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.
• Analyze and evaluate traffic and performance data.
• Diagnose and repair hardware, software, and system issues
• Provide technical support to customers
• Use power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systems
• Service satellites on rooftop installations
• Maintain accurate records through documenting installations, services and repairs
• Report technical status of system with accuracy and completeness
• Maintain a safe work environment by following safe practices and adhering to safety
• policies
• Update and improve job knowledge by participating in educational opportunities and reading technical publications
• Operate company vehicle in performance of duties in a safe and responsible manner while working and traveling
• Report need of vehicle repair or service when required and /or prescribed
• Report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate
• Must maintain clean driving record while employed based on company fleet vehicle policy

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Special Requirements

Must possess valid driver's license with a clean driving record.

Intralot, Inc. is an Equal Opportunity Employer