Field Service Technical Support

Apex Systems; Ashburn (VA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A technology solutions provider is seeking a Field Service Technical Support specialist in Ashburn, VA. The role involves resolving hardware and software issues for HPE customers, requiring 3-5 years of relevant technical experience, strong mechanical aptitude, and effective communication skills. Candidates must have a valid driver's license, reliable transportation, and be willing to travel. This position offers reimbursement for mileage and requires flexible working hours, including weekends.

Qualifications

• 3-5 years of technical experience in IT infrastructure.
• Basic understanding of storage theory, server layout, and network concepts.
• Ability to follow procedures using ESD best practices.

Responsibilities

• Analyze and resolve IT infrastructure issues including servers and storage.
• Provide installation and break/fix support for hardware.
• Document daily activities and maintain organized work records.

Skills

Mechanical aptitude

Teamwork and interpersonal skills

Professional written and verbal communication

Familiarity with computer applications

Ability to lift up to 40 lbs

Education

Associate’s Degree or equivalent

Tools

Manual and power hand tools

Pallet jack

Job description

Job ID: 2092005

Job Title: Field Service Technical Support

Location: Ashburn, VA area

Job Summary: Responsible for resolving HPE hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of HPE customers’ data centers. Candidates should have 2‑3 years of hands‑on hardware experience such as working with servers, cables, racks, memory DIMMs, and a basic understanding of storage theory, server layout, and network concepts.

Transportation: This is a driving role; you must have reliable transportation, insurance, and a valid driver’s license. Mileage reimbursement provided at 70 cents per mile. Potential to drive up to 300 miles a week.

Responsibilities

• Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
• Works in a Data Center IT Operations environment and uses software tools to perform day-to-day functions and troubleshooting.
• Performs high-volume, low-impact tasks efficiently and with minimal guidance.
• Provides installation and/or break/fix support, including component replacement, hardware troubleshooting, and operating system installation.
• Performs data center support tasks with little guidance.
• Demonstrates hands‑on practical knowledge of systems and policies.
• Manages operational tasks, including resolving escalations and clearing blocking issues to enable continued delivery of datacenter support activities.

Requirements

• Must have a basic understanding of storage theory, server layout, and network concepts.
• Must have mechanical aptitude and ability to follow procedures for component‑level repairs using ESD best practices.
• Requires strong understanding of the general/technical aspects of the job.
• Must be familiar with using different computer applications and able to navigate software tools as required.
• Must possess professional written and verbal communication skills.
• Must be organized and able to document daily activities.
• Must maintain successful communication and working relationships with management and peers at all levels.
• Teamwork and interpersonal skills.
• Must be willing to work outside of standard business hours, including weekends.
• Must be willing to travel for out‑of‑state projects.
• Experience with pallet jack and data center server lifting tools is a plus.
• Must be able to lift to 40 lbs.
• Ability to operate manual and power hand tools.
• 3–5 years of technical experience and an Associate’s Degree or equivalent. Without a degree, two additional years of relevant professional experience (5–7 years in total).

Additional Details

• Must have your own transportation, insurance, and valid driver’s license.
• Must be willing to travel from customer to customer when necessary.
• Mileage, tolls, and parking (if any) will be reimbursed using the Federal rate(s). This does not cover parking tickets or other violations incurred.
• Must be able to work overtime if you are in an installation or rack/stack event.
• Must be able to work weekends with advanced notice due to a customer installation schedule.

Contact and EEO Statement: Ability to obtain and/or maintain a Security clearance is required. All interested and qualified candidates can contact Schuyler Moose at [email protected].

Apex Systems is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of ... [legal EEO statement continues here].