Field Service Engineer - Data Center Infrastructure

Zones, LLC; Buffalo (NY); On-site; USD 55,104 - 57,859; Part time

Benefits offered by this job

Medical coverage

Paid sick leave

Employee benefits package

Job summary

Zones, LLC is seeking an experienced Field Service Engineer to support enterprise server hardware in our Buffalo, NY data centers. This 6-month+ contract role focuses on installation, maintenance, troubleshooting, and upgrades with an emphasis on uptime and customer satisfaction.

You will install and configure servers, perform break-fix repairs, coordinate with NOC and operations teams, and maintain accurate service records.

Qualifications

• 5+ years of hands-on data center server hardware experience.
• Associate degree in IT, CS, Electronics, or equivalent.
• Experience with server brands: Supermicro, Dell PowerEdge, HPE, Lenovo, Cisco UCS.
• Strong hardware diagnostics, problem-solving and customer service.
• Ability to lift up to 50 lbs and work in raised-floor data centers.

Responsibilities

• Install, configure, and deploy enterprise server hardware in data center environments.
• Perform break‑fix maintenance and hardware replacement for servers and storage devices.
• Diagnose and resolve server hardware failures (GPUs, CPUs, memory, RAID controllers, power supplies).
• Coordinate with NOC, system admins, and data center ops teams; document work in ticketing systems.
• Participate in on‑call rotations and ensure adherence to safety and change-management procedures.

Skills

Data center hardware experience

Hardware diagnostics

Customer service

Communication skills

Lifting capabilities (up to 50 lbs)

Education

Associate degree in IT/CS/Electronics

Tools

Supermicro

Dell PowerEdge

HPE servers

Lenovo servers

Cisco UCS

Job description

Position Overview

Term: 6 month + Location: Buffalo, NY Pay: $40.00 - $42.00 per hour; commensurate with experience Hours: Monday – Friday 8 am – 5 pm

We are seeking an experienced Field Service Engineer with 5+ years of hands‑on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company‑operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission‑critical environments.

The successful candidate will possess in‑depth knowledge of enterprise‑class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction.

What you will do as the Field Service Engineer

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Install, configure, and deploy enterprise server hardware in data center environments.
• Perform break‑fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
• Diagnose and resolve server hardware failures including GPU’s, CPUs, memory, motherboards, RAID controllers, and power supplies.
• Conduct preventive maintenance inspections and health checks on data center equipment.
• Support hardware upgrades, firmware updates, and technology refresh projects.
• Perform rack‑and‑stack activities, structured cabling, labeling, and hardware inventory management.
• Troubleshoot server performance, connectivity, and hardware‑related issues using diagnostic tools and vendor utilities.
• Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
• Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
• Ensure compliance with data center standards, change management procedures, and safety protocols.
• Respond to scheduled maintenance activities and emergency service requests within established SLAs.
• Provide technical support for multiple server platforms and vendor technologies.
• Maintain accurate records of spare parts inventory and equipment lifecycle status.
• Participate in on‑call support rotations and after‑hours maintenance windows as required.

What you will bring to the team

• Minimum 5 years of experience supporting enterprise server hardware in data center environments.
• Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
• Hands‑on experience with server platforms from manufacturers such as:
• Supermicro
• Dell PowerEdge
• Hewlett Packard Enterprise (HPE)
• Lenovo
• Cisco UCS
• Strong understanding of:
• Server architecture
• RAID technologies
• Power and cooling systems
• Storage infrastructure
• Data center operations
• Experience performing hardware diagnostics and break‑fix repairs.
• Working knowledge of Linux and Windows Server operating systems.
• Familiarity with ticketing and asset management systems.
• Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
• Strong written and verbal communication skills.
• Ability to lift equipment up to 50 lbs and work in raised‑floor data center environments.

Preferred Qualifications

• Industry certifications such as:
• Supermicro Specialist
• Cisco Certified Technician (CCT)
• CompTIA Server+
• Dell EMC Proven Professional
• HPE ASE or ATP
• Microsoft Certifications
• Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
• Knowledge of virtualization technologies such as VMware vSphere, Hyper‑V, or Nutanix.
• Familiarity with cloud infrastructure and hybrid data center environments.

Benefits

As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state‑mandated sick leave, along with other benefits designed to support your well‑being and work‑life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.