Field Service & Technical Sales Engineer - Industrial Material Handling (Ash Systems)

ANDRITZ; Exton (PA); On-site; USD 85,000 - 115,000; Full time

Job summary

ANDRITZ - Allen-Sherman-Hoff (ASH) offers a hybrid Field Service Engineer role in the US, blending hands-on maintenance with customer-facing business development. You will travel up to 50% to customer sites nationwide, diagnose ash handling and material handling systems, and collaborate with Operations, Maintenance, and Engineering teams to improve performance and grow service opportunities.

Ideal candidates bring experience with industrial equipment and a proactive mindset to expand aftermarket

Qualifications

• Experience in field service for industrial equipment.
• Ability to diagnose and troubleshoot complex systems.
• Strong communication with customers and teams.

Responsibilities

• Perform on-site diagnostics and troubleshooting of ash handling and material handling systems.
• Support installation, startup, shutdowns, and commissioning activities.
• Evaluate existing systems and identify performance improvements.
• Partner with sales and engineering to develop service solutions.

Skills

Field service experience

Troubleshooting

Industrial equipment knowledge

Customer-facing communication

Job description

Work on Industrial Systems. Solve Real Problems. Build Customer Relationships.

At ANDRITZ - Allen-Sherman-Hoff (ASH), you'll work directly inside power plants and industrial facilities, helping customers troubleshoot, optimize, and improve critical material handling systems that keep operations running.

This is a unique hybrid role that blends field service, technical problem solving, and customer-facing business development - ideal for someone who enjoys working hands-on with equipment while also identifying opportunities to improve performance and grow business.

What You'll Be Doing

Field Service & Troubleshooting

• Perform on-site diagnostics and troubleshooting of ash handling and material handling systems
• Support installation, startup, shutdowns, and commissioning activities
• Evaluate existing systems (both ANDRITZ and competitor equipment)
• Conduct multi-day site assessments to identify performance improvements

Customer-Facing & Relationship Building

• Work directly with plant operations, maintenance, and engineering teams
• Deliver technical recommendations, system evaluations, and training
• Build long-term customer relationships through hands-on support
• Act as a trusted advisor in solving equipment and process challenges

Business Development & Growth

• Identify and develop aftermarket service, upgrade, and parts opportunities
• Support proposals, scopes, and solution development
• Partner closely with Sales, Engineering, and Aftermarket teams
• Help expand ASH's reach into new industries and applications

This Role Is Ideal For Candidates With Backgrounds In

• Maintenance / Reliability Engineer (power plant or heavy industry)
• Mechanical Engineer with hands-on troubleshooting experience
• Aftermarket, service, or equipment support roles
• Industrial equipment sales or technical service

What You Bring

• Experience working with industrial equipment, mechanical systems, or material handling systems
• Hands-on experience with:
• troubleshooting
• maintenance
• commissioning or field service
• Strong customer-facing communication and problem-solving skills
• Ability to work independently in field environments
• Interest in combining technical expertise with business development

Experience in power generation, ash handling, material handling, or similar industries is a strong plus

Travel

• Travel approximately 50% to customer sites across the U.S.
• Travel is tied to hands-on field work and direct customer engagement across a variety of industrial environments

Why Join ANDRITZ - Allen-Sherman-Hoff

• Work directly with real industrial equipment and real-world challenges
• Build strong relationships with major industrial and power customers
• Grow your career in a role that blends technical expertise + business impact
• Be part of a global leader in material handling and process equipment solutions