Field Service Tech II- Phoenix, AZ

MI Windows and Doors LLC; United States; Remote; USD 68.770.000 - 100.289.000; Vollzeit

Benefits dieser Stelle

Medical options

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life Insurance

Disability coverage

Zusammenfassung

MITER Brands is seeking a Field Service Technician to diagnose, repair and service window and door products at customer locations. You will travel to homes, job sites and commercial locations, documenting all actions with mobile tools and ensuring safety and quality standards are met.

The role requires 3+ years of servicing experience, strong troubleshooting skills, and a valid driver’s license. OT may be required during peak periods; full-time on-site position with a competitive pay rate.

Qualifikationen

• High school diploma or GED preferred.
• Minimum of 3 years of window and door servicing experience.
• Valid driver's license with a clean driving record.
• Strong troubleshooting and mechanical skills.
• Customer-facing experience with strong communication skills.

Aufgaben

• Diagnose and resolve window/door product concerns at customer homes and job sites.
• Perform service calls and repairs with quality and safety in mind.
• Document service activities using mobile devices and service software.
• Maintain inventory in service vehicles and warehouses.
• Collaborate with other technicians on larger projects.

Kenntnisse

Troubleshooting

Hand tools

Customer-facing

Communication skills

Valid driver's license

Mobile devices usage

Ausbildung

High school diploma or GED

Tools

Microsoft Outlook

Windows-based applications

Service software

Mobile devices

Jobbeschreibung

SCHEDULE

Monday- Friday 6AM – 2:30 PM plus OT (Occasional Saturdays)

LOCATION

2200 E. Riverview Dr., Phoenix, AZ

PAY

$24-35/hr (Depends on experience)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Professionally represent MITER Brands and deliver exceptional customer service at all times. Travel to customer homes, job sites, and commercial locations to diagnose and resolve window and door product concerns. Troubleshoot, repair, adjust, and service windows, doors, hardware, and related components. Independently perform service calls and repairs while ensuring quality and safety standards are met. Identify root causes of product issues and recommend appropriate corrective actions. Safely operate and maintain hand tools, power tools, and service equipment. Document service calls, observations, repairs performed, and outcomes using mobile devices and company service software. Submit accurate and timely service reports. Ensure customer homes and job sites are left clean and returned to their original condition upon completion of service. Pick up and deliver parts between warehouses, manufacturing facilities, and customer locations. Maintain inventory levels in service vehicles and warehouse locations. Inspect incoming parts for quality compliance and coordinate replacement of non-conforming materials. Assist with warehouse organization and unloading deliveries as needed. Maintain a clean, safe, and properly functioning service vehicle.undefined Collaborate with other Field Service Technicians on larger projects and complex service situations. Adhere to all safety protocols and guidelines to maintain a safe and organized work environment. Demonstrate MITER Brands Guiding Principles in all business interactions. Other duties may be assigned.

QUALIFICATIONS

Working knowledge of window and door products, components, and repair techniques. Strong troubleshooting and mechanical skills. Experience working with hand tools and power tools. Ability to diagnose and resolve product issues independently. Customer-facing experience with strong communication skills. Basic computer proficiency, including Microsoft Outlook and Windows-based applications. Ability to use mobile devices and service software to document service activities. Valid driver's license with a clean driving record in accordance with company policy. Comfortable with scaffolding and ladders

EDUCATION / EXPERIENCE

High school diploma or GED preferred. Minimum of 3 years of window and door servicing experience

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to safely lift, carry, push, and pull materials, parts, and equipment up to 75lbs as required. Ability to stand, walk, bend, kneel, climb, and reach throughout the workday. Ability to work indoors and outdoors in varying weather conditions. Ability to work in residential, commercial, and active construction environments. Field-based role supporting customers throughout the Fort Pierce area. Regular interaction with homeowners, builders, contractors, distributors, and internal teams. Frequent use of mobile devices for scheduling, communication, and reporting. Demonstrates sound judgment and escalates complex issues when necessary. Maintains a high level of professionalism and accountability. Committed to delivering quality workmanship and exceptional customer satisfaction.

WORKING CONDITIONS

Full-time position with standard working hours; occasional overtime may be required during peak periods. Fast-paced environment with tight deadlines and multiple priorities. Collaboration with cross-functional teams to ensure efficient operations.

TRAVEL REQUIREMENTS

Yes.

What We Offer

Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.

WE HAVE ONE PURPOSE: BUILD THE MOST VALUED WINDOW AND DOOR BRAND IN AMERICA. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.