Field Service Technician II — Remote Install & Support

International Game Technology

Oregon

Remote

USD 30,000 - 44,000

Full time

3 days ago

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Benefits offered by this job

Job summary

International Game Technology seeks a Field Service Technician to support customers with equipment installation, maintenance, and troubleshooting. You will diagnose issues across mechanical, hardware, software, and networked systems, and communicate findings to keep equipment operating reliably.

Responsibilities include planning daily site work, performing preventive maintenance, tracking parts, and completing service reports.

Qualifications

High school diploma or GED; vocational, technical, or business school training is preferred.
2-5 years of technician experience in a customer-facing role; industry experience is preferred.
Experience troubleshooting hardware, software, product platforms, and networking solutions.
Proficiency with Microsoft Office, particularly Word and Excel.
The ability to follow company procedures, communicate clearly with customers, and document your work accurately.

Responsibilities

Troubleshoot equipment issues, resolve problems, and identify root causes.
Serve as a point of contact for customers on technical and service matters.
Diagnose mechanical, hardware, software, and system failures using established procedures.
Help plan daily work for site installations, maintenance, and customer support.
Perform preventive maintenance and site surveys for new orders.
Track parts used at customer locations and maintain accurate inventory records.
Complete service reports and required paperwork on time.
Support fellow technicians and internal teams when needed.