Field Service Tech I – Medical Equipment, 75% Travel

NCSL International; Cincinnati, Northern (OH, KY); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Company Holidays

Paid Family Leave

401k plan

Tuition reimbursement

Medical, dental, vision insurance

Job summary

Bracco Medical Technologies is seeking a field service technician to develop and maintain strong relationships with ACIST Medical Systems customers. You will provide quality technical support, preventive maintenance, and installation of injector systems within a large geographic area.

Responsibilities include diagnosing failures, repairing equipment, testing post-repair operation, handling emergency service requests, and ensuring regulatory compliance.

Qualifications

• Associates degree in Electrical Engineering/Electronic Technology, BioMed, or equivalent.
• 1+ years experience in service, troubleshooting electro-mechanical equipment.
• Knowledge of GMP, ISO, and regulatory requirements is a plus.
• Excellent communication and problem-solving abilities.

Responsibilities

• Respond to customer service requests by diagnosing equipment failures and performing repairs.
• Replace parts and conduct tests to ensure proper operation after repair.
• Provide preventive maintenance and emergency field service within a geographic area.
• Assist with installation of injector systems at customer sites and integration with OEM equipment.
• Document service activities and maintain accurate records in systems.
• Plan workload, schedule travel, and respond to urgent service calls as needed.
• Maintain tools, calibrate equipment, and adhere to GMP/ISO requirements.
• Support other field service team members and home-office Customer Support as needed.
• Travel up to 75% of the time and work on-call including holidays.

Skills

Verbal communication

Customer service

Analytical skills

Team player

Documentation skills

Time management

Troubleshooting

Electro-mechanical knowledge

Education

Associates degree in Electrical Engineering/Electronic Technology/Biomed or equivalent

Tools

Digital Multimeter

Caliper

Micrometer

NAV system

Proprietary software/tools

Job description

Bracco Medical Technologies is seeking a field service technician to develop and maintain strong relationships with ACIST Medical Systems customers. You will provide quality technical support, preventive maintenance, and installation of injector systems within a large geographic area.

Responsibilities include diagnosing failures, repairing equipment, testing post-repair operation, handling emergency service requests, and ensuring regulatory compliance.