Field Service Tech-Comm

WOW!; Lanett (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

WOW! in Alabama seeks a Commercial Technician to complete daily voice, video, and data installations and assist with building entry construction for industrial, institutional, and MDU sites.

The role requires 3 years of CATV/telco installation experience, strong communication, and independent work capability. You will follow WOW! safety rules, document work, and seek opportunities to promote services.

Qualifications

• 3 years of CATV/telco installation experience with commercial applications.
• Strong knowledge of wall fishing and commercial construction practices.
• Excellent written and oral communications; detail oriented.
• Ability to work independently and meet deadlines with safety priority.

Responsibilities

• Ensure timely completion of daily installations and log completion status.
• Perform overhead/underground commercial installs per WOW! specs.
• Assist with demark and PBX-related tasks and customer guidance on phones.
• Promote WOW! services and identify upgrade opportunities; maintain records.

Skills

Commercial installation

Cable/telco installation

Communication skills

Reading blueprints/maps

Problem solving

Education

High school diploma or equivalent

Tools

SLM (signal level meter)

Leakage detector

Voltmeter/OHM meter

Sweep receiver

Underground locator

Punch down tool

Job description

Position is responsible for timely completion of daily assigned commercial voice, video, and data installations. Additionally, the Commercial Technician may assist with building entry construction for industrial, institutional, and MDU applications.Duties and Responsibilities:Essential duties and responsibilities include but are not limited to those listed below:Ensures timely completion of daily assigned installations – calls in completion status in a timely mannerPerforms aerial and underground commercial, industrial, institutional, and MDU cable, data, & telephony installations following WOW! specifications and industry practicesComplies with OSHA, NESC, and WOW! safety regulations and precautions when completing assigned workPerforms commercial disconnects and non-pay disconnects and makes every reasonable effort to retrieve customer premise equipment where applicableMaintains and tracks flow of customer premise equipment necessary to perform daily work assignmentsCompletes installation and configuration of commercial CPE ensuring customer education and satisfaction of services installedInstalls NIC cards and drivers for cable modems including the ability to update files if needed to properly configure a customer’s computer for modem serviceInstalls various EMTA’s, verifies tip & ring, completes proper punch down of copper telco cablesUnderstands various demark configurations for Commercial installs and the transition between our demark and the customer’s PBX and phone equipmentHas a general understanding of commercial phone systems and the vendors that service them, such that they are able to provide guidance/advise for customers having problems with their phone systemCompetes Plant Test Date verifications for coordinated LNP cuts, ensures proper number assignments for hunt group configurations, and verifies all featuresTrouble-shoots service affecting problems at the service drop levelPromotes WOW! services and seeks sales & upgrade opportunities as opportunities ariseSpecial projects as may be assigned by the SupervisorCommunication to customers must be grammatically correct, must be professional, positive, and consistent with company expectations.Coordinates with other WOW! technical departmentsOther duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.3 years of CATV/telco installation experience with commercial applicationsStrong knowledge of wall fishing and commercial construction practicesTroubleshooting techniques a plusExcellent written, oral communications skillsMust be detail oriented and a well-organized individualMust be self-motivated with a strong work ethic and professional attitudeAble to present technical information to a non-technical audienceAble to work independentlyAble to accurately measure distances using tapes and other measuring devicesAble to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDRAble to accurately maintain records, logs, reports, work orders, etc.Able to operate office equipment, fax, copier, etc.Able to handle escalations and time-critical issuesAble to read street mapsEducation/Experience :Position requires a high school diploma or equivalent. One to two years of technical experience in the broadband and telephony communication field preferred.Computer Skills :MSOffice software skills are preferred; Internet and email are required; able to install, set up and configure personal computers with a variety of operating systemsWorking Conditions/Physical Demands :The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work while standing most of the timeAbility to walk or work over all types of terrain, in all types of weatherAbility to carry tools and equipmentAbility to work in tight spaces while bending, twisting and reachingAbility to carry, climb and operate extension ladder (approx. 28’ & 75lbs)Ability to differentiate between different sizes and colors of wires and cablesAbility to perform work in elevated places (i.e., roofs and utility poles)Ability to use drills, hammers, wrenches, screwdrivers and other hand toolsAbility to work with small componentsAbility to use close vision, peripheral vision and adjust focusAbility to work in poorly vented areas such as attics, in extreme temperaturesAbility to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and graspAbility to lift up to 90 poundsAbility to work in environments that may contain dust, dirt, noise, insects and cleaning solutionsAbility to work safely near power lines and electrical equipmentAbility to drive Company vehicles in a safe mannerMust be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this positionMust be able to climb poles/ladders and work from elevated heightsAble to work flexible hours as required, including evenings, weekends and on-call shifts.Must have a valid driver’s license and maintain a driving record that meets the Company’s insurance carrier’s requirementsAll qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran