FIELD SERVICE TECHNICIAN I

EarthLink; Lexington (KY); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

EarthLink is seeking a Field Service Technician in Lexington to install and repair network services for business customers. You will act as remote hands for NOC engineers, install wiring and hardware, test equipment, and climb towers when needed.

The role requires strong communication, problem-solving, and the ability to multi-task while meeting safety standards. Hours are typically Monday–Friday 8am–5pm with occasional after-hours work.

Formación

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to multi-task and stay organized under deadlines.
• Willingness to learn new technologies and adapt to changing priorities.
• Flexibility to work after hours as needed.

Responsabilidades

• Provides installation and repair services to business customers.
• Act as remote hands for NOC engineers during service activation and troubleshooting.
• Install and test premise wiring per standards (TIA-568B).
• Install network hardware including switches, routers, firewalls, IP phones, wireless devices.
• Climb towers for installation and maintenance as required.
• Learn and use company software and hardware systems.
• Contribute to 24x7 support through on-call shifts.

Conocimientos

Strong communication

Analytical skills

Problem solving

Multi-tasking

Self-motivated

Attention to detail

Educación

High School Diploma or GED

Herramientas

MS Office

Excel

Descripción del empleo

EarthLink's Field Service Technician is trusted to deliver the best possible solution to our customers. They own the work they do and leverage their knowledge of our products to ensure that the job is done right, the first time. They have an attention to detail to guarantee that all site protocols and health and safety standards are followed and can deal with the growing demand for our products and services. They coordinate installations, resolve service calls, and ensure a positive customer experience.

Being dependable, having a positive attitude and a strong attention to detail are essential attributes of candidates for this position. The best candidates are also self-motivated with high energy, have a solid multi-tasking ability and a strong desire to learn new technologies.

The standard hours for this position are Monday through Friday 8am-5pm, however some work after hours may be required depending on business needs.

Essential Duties and Responsibilities

• Provides installation and repair services to business customers
• Act as remote hands for NOC engineers during service activation and troubleshooting
• Installs, terminates, tests and repairs of Category 3, 5, and 5E premise wiring according to TIA-568B standards. Terminations include RJ45 connectors, biscuit and wall jacks, 66/110 punch down blocks
• Installation of premise hardware, including but not limited to, plywood back boards, conduit, structured cabling, patch panels, UPS, PDU, relay racks, data cabinets, and NEMA boxes
• Installation of network hardware, including but not limited to, switches, routers, firewalls, IP phones, Analog Telephone Adapters, media convertors, wireless access points, microwave radios and dishes
• Climbs and works on towers for the purpose of installing, replacing or equipment
• Ability to learn / use company software, hardware, and related systems
• Ability to climb towers up to 300 feet while carrying 50lbs and 150 ft, while carrying 70 lbs
• Contributes to our 24 x 7 support by participating in rotating on-call shifts
• Other duties as assigned

Qualifications

• Current Com Train (or equivalent) certification in tower climbing or successfully complete Com Train’s certification training after hired
• Ability to distinguish between colors in a cable
• Ability to test equipment such as power meters, cable toners, and laptops
• Excellent computer skills, verbal and written communication and presentation skills, including writing legibly to prepare neat and accurate records
• Strong analytical skills and efficient and effective problem-solving skills
• Ability to work effectively with tight deadlines and changing priorities
• Flexibility to work some evenings and weekends, when the workload requires, including responding to designated location for a standby /callout within 60 minutes
• Capable of stooping, kneeling or crouching for long periods of time and working in confined or aloft spaces
• Ability to lift and carry up to 70 lbs. consistently
• Must pass pre-employment background check, including having a valid driver’s license and clear driving record

Education/Experience: A minimum of a High School Diploma or GED with 1-2 years of experience in the data/communications industry.

Computer Skills: Must be proficient in MS Office, with emphasis in Excel.

Supervisory Responsibilities

None