Field Service Tech

KPS Global, LLC; Conyers (GA); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Maintenance Field Service Technician to join their Aftermarket Services team. This role offers a unique opportunity to travel extensively across the country, providing essential technical service and warranty repairs for walk-in coolers and freezers. The ideal candidate will possess strong carpentry skills and a basic understanding of refrigeration systems, ensuring top-notch service delivery to clients. Join a dynamic company culture that values innovation and rewards hard work, while enjoying the flexibility that comes with a traveling position. If you thrive in a fast-paced environment and are ready to make a difference, this role is perfect for you.

Benefits

Company truck provided

Travel card provided

Flexible working hours

Innovative company culture

Qualifications

• 1-3 years of industry experience, preferably in field service.
• Advanced carpentry skills and basic refrigeration knowledge required.

Responsibilities

• Provide technical service and warranty repair for walk-in coolers.
• Ensure a safe working environment and communicate with customers.

Skills

Warranty repair service

Customer communication

Emergency call handling

Safety compliance

Field measurements

Product promotion

Education

High School Diploma

Tools

Laptop

Smartphone

Small hand tools

Electronic tools

Job description

KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSG’s end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with Engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in four additional locations: Piney Flats, TN; Conyers, GA; Goodyear, AZ; and San Dimas, CA.

KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you’ll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.

KPS Global is looking for a traveling Maintenance Field Service Technician to join our Aftermarket Services department.

The Maintenance Field Service Tech provides technical service and warranty repair assistance for walk-in coolers and freezers and plays a big part in KPS Global’s ability to offer excellent service to customers.

KPSG is growing rapidly and we need people in several locations throughout the country to support our customer base.

This role requires 100% travel to serve our customer base. The ideal candidate will have experience in carpentry, electrical, and refrigeration.

Required Skills

• Performing and assisting with warranty repair service of walk-in coolers and freezers
• Communicating with customers in the field
• Taking emergency customer calls
• Ensuring a safe working environment
• Taking field measurements and photos for inside sales to use for quoting projects and repairs
• Promoting products and services in the field

Required Experience

• High School Diploma
• 1 – 3 years of industry experience; 2 – 3 years of field experience preferred
• Working knowledge of laptop, smart phone, small hand and electronic tools
• Advanced carpentry skills and basic knowledge of refrigeration systems, including troubleshooting skills
• Ability to professionally communicate with customers and effectively capture requirements
• Must be able to lift up to 50 lbs
• Must be comfortable standing, climbing, and walking for the majority of the time on-site
• Must be comfortable walking in air-conditioned and non air-conditioned areas
• 100% travel required
  • 80% of travel is within driving distance
  • 20% of travel you will fly to customer locations
  • Company truck is provided
  • Travel card is provided