Field Service Technician

Shelby American, Inc.; Georgia (VT); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Technician for a remote role servicing the Atlanta area. This position involves extensive travel, up to 90%, and requires a strong mechanical and electrical aptitude. The technician will be responsible for installing, troubleshooting, and maintaining industrial equipment at customer locations, ensuring high-quality service and customer satisfaction. With a focus on safety and adherence to protocols, this role offers an exciting opportunity to work independently while making a significant impact in the field. If you are passionate about problem-solving and customer service, this role is perfect for you.

Qualifications

• High School Diploma or GED required; 2 years of related experience or technical certification.
• Mechanical and electrical aptitude necessary for troubleshooting and repair.

Responsibilities

• Install and repair equipment at customer sites, ensuring functionality.
• Provide on-site technical assistance and perform preventative maintenance.

Skills

Mechanical Aptitude

Electrical Skills

Problem-Solving Skills

Customer Service Skills

Basic Algebra and Geometry

Education

High School Diploma or GED

2-year Technical Certification

Tools

Basic Computer Operations

Job description

Description

The Field Service Tech role is a remote position servicing the Atlanta, GA and surrounding areas. Travel up to 90% of the time and must have a home base within close proximity to service the assigned market.

Summary

Performs service work assignments as directed by the HUB Lead or Regional Service Manager. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first-class service performance in quality of execution, speed of repair as well as appearance towards the customer.

Essential Duties and Responsibilities

• Installs new equipment and repairs existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction.
• Review project scope of supply, and work within the allocated parameters.
• Complete service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc.
• Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.
• Coordinates problem-solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs.
• Function as first point of contact for customers with existing service contracts.
• Accurately and timely record hours worked, job assignments, and submit expense reports.
• Document performed service jobs and record possible warranty claims.
• Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. Will be required to attend Ipsen FSE Academy located in Cherry Valley, IL which takes place intermittently.
• Works safely and follows all Ipsen safety protocols and policies. This includes strict adherence to Lock-Out/Tag-Out, Confined Space protocols, etc., as well as customer site-specific safety training.

Knowledge, Skills, and Abilities

• Ability to respond to questions from groups of managers, clients, customers, and the general public.
• Ability to promote a professional appearance and represent Ipsen positively.
• Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of basic computer operations and software programs.
• Possess mechanical and/or electrical aptitude and skills.
• Possess good problem-solving and troubleshooting skills with a hands-on mentality.
• Ability to work independently with minimal supervision and key decision-making skills.
• Possess strong customer service focused mentality.
• Must have a current, valid driver’s license and service automobile insurance coverage as stated in the Ipsen Travel Policy.
• Ability to travel up to 90% of the time, mostly domestic with occasional international.

Education and Experience

• High School Diploma or GED equivalent required.
• 2 years of related industrial equipment operation, maintenance, or control systems and/or 2-year technical certification.

Physical/Visual/Mental/ Environmental Factors

1. Regularly required to stand; walk; use hands to finger dexterity, handle or feel objects.
2. Regularly required to use close vision, hear and talk.
3. Regularly required to reach with hands and arms.
4. Regularly required to lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
5. Frequently required to climb or balance; stoop, kneel, crouch, or crawl.
6. Occasionally required to sit.
7. May be assigned to locations with a high level of noise.
8. Regularly required to climb up to 6 ft with safety harness.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.