Field Service Tech

Andritz AG; Sturtevant (WI); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Field Service Tech, where you'll provide vital technical support to customers in the paper industry. This role involves conducting audits, troubleshooting equipment, and collaborating with sales teams to identify opportunities. With extensive travel across the US Southeast, you'll play a key role in ensuring customer satisfaction and operational excellence. If you're passionate about engineering solutions and thrive in dynamic environments, this is the perfect opportunity to make a significant impact in a leading organization.

Qualifications

• Experience in maintenance within paper or related industries preferred.
• Strong organizational and prioritization skills are essential.

Responsibilities

• Conduct audits and service calls for paper machines.
• Troubleshoot blade and nozzle issues, implementing solutions.

Skills

Organizational Skills

Verbal Communication

Written Communication

Problem-Solving Skills

Mechanical Aptitude

Education

Maintenance Experience in Paper Industry

Tools

Microsoft Office

Job description

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Job title: Field Service Tech

Job family: Sales, Marketing & Product Management

Business area: Pulp & Paper Service

Contract location: Sturtevant, WI, US

Working location: US Southeast States

Location type: Home-Office

Contract type: Permanent

ANDRITZ continues to deliver successful innovative solutions globally. We are passionate, love what we do, and are at the forefront of engineering technologies, ensuring our clients' success in key industries shaping the future.

General Description

Reporting to the GM of ANDRITZ Bonetti Co. Inc., this role provides technical support to area customers, working closely with local sales teams to identify, communicate, and pursue sales opportunities for products manufactured or sold by ANDRITZ Bonetti Co. Inc. and Ltd.

JOB RESPONSIBILITIES AND TASKS

• Conduct paper machine audits and service calls as scheduled, in cooperation with sales teams.
• Address customer needs promptly and effectively.
• Perform paper machine shutdown inspections, prepare onsite reports.
• Conduct blade trials, analyze results, and prepare reports.
• Troubleshoot blade and nozzle issues, help implement solutions.
• Mitigate warranty exposure by early problem detection and prevention.
• Assist in collecting delinquent accounts.
• Manage blade and nozzle inventories, perform doctor blade changes during outages.
• Build and maintain databases on doctoring equipment, blades, and nozzles.
• Document field notes for new quotes and orders.
• Perform service and maintenance on existing equipment.
• Install new doctoring equipment and spares.
• Identify and recommend new blade and nozzle applications.
• Prepare brief visit reports, including contact info and purpose, and send to GM and sales team.
• Communicate field activities, sales opportunities, and issues to GM.
• Prepare monthly summaries and forecasts for the GM.
• Highlight blade and nozzle opportunities to sales team.
• Provide support to sales during vacations.
• Manage expenses within guidelines.
• Follow company policies, procedures, and safety standards.
• Perform other related functions as assigned.

QUALIFICATION REQUIREMENTS

• Maintenance experience in paper or related industries preferred.
• Organizational and prioritization skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to interpret technical prints.
• Attention to detail.
• Strong planning, organizational, and problem-solving skills.
• Mechanical aptitude and entrepreneurial drive.
• Extensive travel (up to 90%) within the US, focusing on Southeast States.
• Ability to work in manufacturing environments with varying conditions.
• Good visual, auditory, manual dexterity, and physical endurance; PPE compliance.

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.