Field Service Team Manager, Sequencing & Life Sciences

F. Hoffmann-La Roche AG; Northern (KY); Hybrid; USD 86,000 - 159,000; Full time

Benefits offered by this job

Company car

Job summary

F. Hoffmann-La Roche AG in the United States is seeking a Service Team Manager for Sequencing and Life Sciences to lead a field-based support team responsible for installation, execution, repair and maintenance of complex instruments.

The role emphasizes team leadership, stakeholder alignment, and strict compliance with quality systems. A Bachelor’s degree in a relevant field and management experience are required; travel up to 50% is expected. A company car is provided.

Qualifications

• Bachelor's degree or equivalent education and work experience in a relevant field.
• Minimum 2 years of experience in clinical laboratory, health environment, or diagnostics industry.
• 1 year of management or supervisory experience or demonstrated leadership skills.

Responsibilities

• Lead, coach, and develop a nationally distributed support team.
• Collaborate with leadership to align regional operations with goals.
• Allocate resources and delegate tasks for installation, repair, and maintenance.
• Develop operational policies and drive process improvements.
• Bridge communication between customers, field staff, and design teams.

Skills

Communication skills

Customer service

Leadership

Education

Bachelor's degree in Medical Technology/IT/CS/Chemistry/Biology/Clinical Laboratory

Job description

F. Hoffmann-La Roche AG in the United States is seeking a Service Team Manager for Sequencing and Life Sciences to lead a field-based support team responsible for installation, execution, repair and maintenance of complex instruments.

The role emphasizes team leadership, stakeholder alignment, and strict compliance with quality systems. A Bachelor’s degree in a relevant field and management experience are required; travel up to 50% is expected. A company car is provided.