Field Service Team Lead, Sequencing & Life Sciences

F. Hoffmann-La Roche AG; Union Township (OH); On-site; USD 86,000 - 159,000; Full time

Benefits offered by this job

Company car provided

Discretionary annual bonus

Benefits package

Job summary

Roche, a leader in medical technology, seeks a ServiceTeam Manager for the Sequencing and Life Sciences service team. The role coordinates installation, repair, maintenance, and evaluation, and involves managing a field-based team within the Roche Support Network.

You will drive KPIs, budget, and customer satisfaction, travel up to 50%, and collaborate with executives to align regional operations with corporate goals.

Qualifications

• Bachelor's degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory, or equivalent education and work
• 2+ years of experience in clinical laboratory, health environment or diagnostics industry
• 1 year of previous management or supervisory experience, or equivalent demonstrated leadership skills

Responsibilities

• Team Management: Lead, coach, and develop a nationally distributed support team, overseeing all HR functions including performance management, career development, and staffing.
• Stakeholder Alignment: Collaborate with peers and executive leadership across functional areas to align regional operations with broader organizational goals and business unit strategies.
• Operational Execution: Strategically allocate resources and delegate assignments to ensure the timely completion of troubleshooting, installations, repairs, preventative maintenance, and engineering upgrades.
• Strategic Oversight: Develop and execute operational policies with company-wide impact; drive continuous business process improvements and "customer playbook" initiatives.
• Technical Escalation: Bridge communication between customers, field staff, and design specialists to resolve complex technical issues and support successful product launches.
• Financial & Data Accountability: Maintain fiscal responsibility for regional expense budgets while monitoring performance metrics, manpower utilization, and departmental activity.
• Customer Ownership: Serve as the primary advocate for customer satisfaction, empowering team members to take ownership of assigned accounts and critical service resolutions.
• Compliance & Quality: Ensure strict adherence to corporate ethics, compliance standards, and quality systems through daily actions and rigorous record-keeping.
• Mobility: Maintain a high level of field presence with travel requirements up to 50%.

Skills

Team leadership

Stakeholder management

Operations management

Budgeting

Customer focus

Compliance awareness

Education

Bachelor's degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory, or equivalent education and work

Job description

Roche, a leader in medical technology, seeks a ServiceTeam Manager for the Sequencing and Life Sciences service team. The role coordinates installation, repair, maintenance, and evaluation, and involves managing a field-based team within the Roche Support Network.

You will drive KPIs, budget, and customer satisfaction, travel up to 50%, and collaborate with executives to align regional operations with corporate goals.