Field Service & Support Engineer – Instrumentation

Refeyn; Boston (MA); On-site; USD 76,000 - 96,000; Full time

Benefits offered by this job

25 days PTO

10 paid holidays

401(k) match

Volunteer day

Wellbeing allowance

Core benefits package

Voluntary benefits

Job summary

Refeyn is seeking a field service engineer to install, maintain, and repair its high-precision instruments at customer sites and in-house. The role includes correcting issues, performing preventative visits, and providing remote support to customers, sales, and applications teams.

Applicants should have a BSc or MSc in engineering or physics, plus experience with sensitive scientific equipment, PPE-compliant environments, and electro-optical systems. Travel will be required.

Qualifications

• Working in a laboratory requiring PPE and handling of sensitive scientific equipment.
• Experience troubleshooting complex scientific equipment.
• Experience with electronic assemblies and/or optical systems.

Responsibilities

• Perform annual preventative maintenance visits on installed instruments
• Repair instruments both on customer sites and in house within the required time frame
• Provide remote support to customers, sales and applications team in case of immediate service issues
• Install instruments and AutoMP retrofits where required
• Coordinate and conduct basic user training
• Contribute to ongoing efforts to improve service and training documentation/procedures
• Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
• Contribute to service data collection
• Assist with service stock management
• Take responsibility for data and record keeping for installed instruments
• Work with Manufacturing team to ensure instruments are delivered to the customer on time
• Assist Manufacturing on occasion

Skills

Customer facing interaction

Troubleshooting complex scientific

Electronic assemblies

Optical systems

Education

BSc or MSc in Engineering/Physics

Job description

Refeyn is seeking a field service engineer to install, maintain, and repair its high-precision instruments at customer sites and in-house. The role includes correcting issues, performing preventative visits, and providing remote support to customers, sales, and applications teams.

Applicants should have a BSc or MSc in engineering or physics, plus experience with sensitive scientific equipment, PPE-compliant environments, and electro-optical systems. Travel will be required.