Field Service Supervisor, Slicing Equipment | Remote-Ready

Provisur Technologies Inc; Mokena (IL); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Holiday pay

Employee referral bonuses

Pet insurance

401k

Job summary

Provisur Technologies Inc. in the United States seeks a Field Service Supervisor for the Slicing product line.

You will lead a team of Field Service Technicians, coordinate installations, perform technical support, and ensure high customer satisfaction while traveling approximately 40% of the time. The role requires 3+ years of supervisory experience and 5+ years of hands-on mechanical/electrical experience, with a degree in Mechanical/Electrical Engineering or related field.

Qualifications

• Minimum 3 years of supervisory experience in a technical service environment.
• At least 5 years of hands-on technical experience with mechanical, hydraulic, electrical, and electronic systems.
• Proven leadership skills with a focus on team development and performance.
• Excellent verbal and written communication skills, with a strong sense of professionalism and customer service.
• Proficiency in Microsoft Office and general computer applications.

Responsibilities

• Lead a team of FSTs in all service-related activities for the Slicing product line, including scheduling, technical support, repairs, documentation, troubleshooting, and order processing.
• Coordinate and manage equipment installations, assign personnel, and oversee scheduling to ensure efficiency.
• Supervise FST service visits, review trip reports, follow up on open issues, and ensure timely completion of work orders.
• Manage and assign FST activities to ensure efficient resolution of service needs, while maintaining high levels of customer satisfaction.
• Oversee the accurate and timely documentation of service calls, support visits, machine shipments, installations, and customer invoicing.
• Address warranty concerns and manage Maintenance Agreements to minimize customer downtime.
• Ensure service project timelines are maintained, delivering exceptional service outcomes.
• Promote safety and foster continuous development within the FST team through training initiatives.
• Supervise multiple field projects while promoting collaboration across manufacturing, assembly, engineering, sales, marketing, and new product development teams.
• Conduct customer visits to support FSTs, resolve complex technical issues, lead audits and PM inspections, and collaborate with sales to identify commercial opportunities.

Skills

Supervisory experience

Leadership

Customer service

Verbal communication

Written communication

Education

Associate’s or Bachelor’s degree in Mechanical or Electrical Engineering, Industrial Technology, Business Management

Tools

Microsoft Office

Job description

Provisur Technologies Inc. in the United States seeks a Field Service Supervisor for the Slicing product line.

You will lead a team of Field Service Technicians, coordinate installations, perform technical support, and ensure high customer satisfaction while traveling approximately 40% of the time. The role requires 3+ years of supervisory experience and 5+ years of hands-on mechanical/electrical experience, with a degree in Mechanical/Electrical Engineering or related field.