Field Service Supervisor - Slicing Equipment

Provisur Technologies Inc; Mokena (IL); On-site; USD 87,000 - 108,000; Full time

Job summary

Join an innovative company as a Field Service Supervisor, overseeing service activities for slicing equipment. This role combines leadership with technical expertise, ensuring high levels of customer satisfaction while managing a team of skilled technicians. Enjoy a supportive environment that fosters professional growth and offers a comprehensive benefits package, including health insurance and retirement options. With a focus on continuous improvement and collaboration, you will play a crucial role in shaping the future of food processing technology. If you are passionate about technical service and team development, this opportunity is perfect for you.

Benefits

Health Insurance

Holiday Pay

Employee Referral Bonuses

Pet Insurance

401k Retirement Savings

Remote Work Policy

Paid Time Off (PTO)

Continuing Education Assistance

Community Involvement Opportunities

Qualifications

• Minimum 3 years supervisory experience in a technical service environment.
• 5+ years hands-on experience with mechanical and electrical systems.

Responsibilities

• Lead a team of Field Service Technicians in service-related activities.
• Manage equipment installations and ensure customer satisfaction.

Skills

Technical Support

Team Leadership

Customer Service

Mechanical Systems

Hydraulic Systems

Electrical Systems

Documentation

Troubleshooting

Education

Associate’s or Bachelor’s degree in Mechanical or Electrical Engineering

Industrial Technology

Business Management

Tools

Microsoft Office

Job description

Field Service Supervisor - Slicing Equipment

Join to apply for the Field Service Supervisor - Slicing Equipment role at Provisur Technologies Inc

Job Description

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts, and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!

Position Overview

The Field Service Supervisor will oversee all service-related activities for the Slicing product line, including technical support, repairs, documentation, troubleshooting, and order processing as needed. This role is responsible for coordinating and assigning daily tasks to Field Service Technicians (FSTs), ensuring efficient execution and high levels of customer satisfaction. The supervisor will also provide hands-on technical guidance and support to the FST team. This position will travel approximately 40% of the time.

Responsibilities

• Lead a team of FSTs in all service-related activities for the Slicing product line, including scheduling, technical support, repairs, documentation, troubleshooting, and order processing.
• Coordinate and manage equipment installations, assign personnel, and oversee scheduling to ensure efficiency.
• Supervise FST service visits, review trip reports, follow up on open issues, and ensure timely completion of work orders.
• Manage and assign FST activities to ensure efficient resolution of service needs, while maintaining high levels of customer satisfaction.
• Oversee the accurate and timely documentation of service calls, support visits, machine shipments, installations, and customer invoicing.
• Address warranty concerns and manage Maintenance Agreements to minimize customer downtime.
• Ensure service project timelines are maintained, delivering exceptional service outcomes.
• Promote safety and foster continuous development within the FST team through training initiatives.
• Supervise multiple field projects while promoting collaboration across manufacturing, assembly, engineering, sales, marketing, and new product development teams.
• Conduct customer visits to support FSTs, resolve complex technical issues, lead audits and PM inspections, and collaborate with sales to identify commercial opportunities.

Qualifications

• Associate’s or Bachelor’s degree in Mechanical or Electrical Engineering, Industrial Technology, Business Management, or a related field preferred.
• Minimum of 3 years of supervisory experience in a technical service environment.
• At least 5 years of hands-on technical experience with mechanical, hydraulic, electrical, and electronic systems.
• Proven leadership skills with a focus on team development and performance.
• Excellent verbal and written communication skills, with a strong sense of professionalism and customer service.
• Proficiency in Microsoft Office and general computer applications.

What We Offer

• An environment that promotes from within, cross-trains, and provides ongoing skill development.
• A comprehensive benefits package including health insurance, holiday pay, employee referral bonuses, and pet insurance.
• Retirement savings options (401k).
• A remote work policy and ample paid time off (PTO).
• Continuing education assistance.
• A company committed to community involvement through charitable contributions.

Compensation

The starting salary range is $87,000 - $108,000 per year, plus potential bonuses based on performance. Compensation may vary based on location, skills, experience, and education.

Additional Information

Provisur is an Equal Opportunity Employer (EOE) that values diversity and inclusion in the workplace.