Field Service Supervisor - Press Equipment

Provisur Technologies Inc; Mokena (IL); On-site; USD 87,000 - 108,000; Full time

Job summary

An innovative company is seeking a Field Service Supervisor to lead a team of technicians focused on precision-engineered food processing equipment. This role involves overseeing service activities, ensuring customer satisfaction, and providing technical guidance. With a commitment to employee growth, the company offers a collaborative environment where continuous improvement is valued. Join a forward-thinking team dedicated to shaping the future of food processing, where you'll tackle new challenges and enjoy ample opportunities for advancement.

Benefits

Health Insurance

Paid Time Off (PTO)

401(k) Retirement Savings

Tuition Assistance

Employee Referral Bonuses

Pet Insurance

Continuing Education Assistance

Safe, Clean Facility

Holiday Pay

Qualifications

• 3+ years of supervisory experience in a technical service environment.
• 5+ years of hands-on experience with mechanical and electrical systems.

Responsibilities

• Lead a team of Field Service Technicians in service-related activities.
• Coordinate equipment installations and manage service visits.

Skills

Mechanical Systems Knowledge

Electrical Systems Knowledge

Leadership Skills

Customer Service

Technical Troubleshooting

Education

Associate's or Bachelor's degree in Mechanical or Electrical Engineering

Industrial Technology

Business Management

Tools

Microsoft Office

Job description

Field Service Supervisor - Press Equipment

Field Service Supervisor - Press Equipment

3 days ago Be among the first 25 applicants

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Provisur Technologies Inc provided pay range

This range is provided by Provisur Technologies Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$87,000.00/yr - $108,000.00/yr

Direct message the job poster from Provisur Technologies Inc

Talent Acquisition Leader | Strategic HR Partner | Thought Leader

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!

The Field Service Supervisor will oversee all service-related activities for Press product line, including technical support, repairs, documentation, troubleshooting, and order processing as needed. This role is responsible for coordinating and assigning daily tasks to Field Service Technicians (FSTs), ensuring efficient execution and high levels of customer satisfaction. The supervisor will also provide hands-on technical guidance and support to the FST team. This position will travel approximately 40% of the time.

What You’ll Do:

• Lead a team of FSTs in all service-related activities for the Press product line, including scheduling, technical support, repairs, documentation, troubleshooting, and order processing.
• Coordinate and manage equipment installations, assign personnel, and oversee scheduling to ensure efficiency.
• Supervise FST service visits, review trip reports, follow up on open issues, and ensure timely completion of work orders.
• Manage and assign FST activities to ensure efficient resolution of service needs, while maintaining high levels of customer satisfaction.
• Oversee the accurate and timely documentation of service calls, support visits, machine shipments, installations, and customer invoicing.
• Address warranty concerns and manage Maintenance Agreements to minimize customer downtime.
• Ensure service project timelines are maintained, delivering exceptional service outcomes.
• Promote safety and foster continuous development within the FST team through training initiatives.
• Supervise multiple field projects while promoting collaboration across manufacturing, assembly, engineering, sales, marketing, and new product development teams.
• Conduct customer visits to support FSTs, resolve complex technical issues, lead audits and PM inspections, and collaborate with sales to identify commercial opportunities.

What You Won’t Do:

• Suffer from boredom - you’ll constantly take on new challenges, learn new skills, and collaborate with a variety of coworkers and customers around the world.
• Max out - you’ll step into the same role where many of our leadership team members started, you’ll see plenty of advancement opportunities and chances to earn overtime

Who You Are:

• A tinkerer who loves to uncover how things work and resolve technical issues.
• A tech-savvy leader with a solid understanding of mechanical and/or electrical systems, capable of guiding your team through complex issues.
• A lifelong learner with a passion for advancing your career and seeing beyond your own backyard.

What You’ll Need:

• Associate’s or Bachelor’s degree in Mechanical or Electrical Engineering, Industrial Technology, Business Management, or a related field preferred.
• Minimum of 3 years of supervisory experience in a technical service environment.
• At least 5 years of hands-on technical experience with mechanical, hydraulic, electrical, and electronic systems.
• Proven leadership skills with a focus on team development and performance.
• Excellent verbal and written communication skills, with a strong sense of professionalism and customer service.
• Proficiency in Microsoft Office and general computer applications.

What You’ll Enjoy:

• Environment where we promote from within, cross-train and provide ongoing skill development
• Robust benefits package including great health insurance, holiday pay, employee referral bonuses, and even pet insurance!
• Safe, clean, air-conditioned facility
• Retirement savings (401k) opportunities
• Paid Time Off (PTO)
• Continuing education assistance
• A company dedicated to the local community that gives back through charitable contributions

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.

$87,000 - $108,00 per year. This position is eligible for a bonus incentive plan, based on company and/or individual performance.

Provisur is proud to be an equal opportunity employer - we embrace diversity and welcome individuals from all walks of life. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Customer Service, and Project Management

• Industries

  Machinery Manufacturing, Industrial Machinery Manufacturing, and Food and Beverage Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Tuition assistance

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