Field Service Supervisor – Lead Tech Ops & Safety

Altorfer Inc; Addison (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Holidays

Paid Parental Leave

Funeral Leave

Paid Time Off

Education Assistance

Supplemental Insurance

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Legal Assistance

Identity & Fraud Protection

Job summary

Altorfer Industries is seeking a supervisory professional to manage field service operations, allocating the most qualified technicians to meet customer requests and deadlines. The role includes opening work orders, tracking progress, and maintaining customer communications throughout service visits.

The position requires prior supervisory experience in a fast-paced environment, a high school diploma or equivalent, and power systems engine knowledge.

Qualifications

• High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience.
• Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.

Responsibilities

• Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
• Accommodate customer requests for service; adjust technician schedule as necessary to meet customer desired timeframe.
• Open work orders by collecting information from the customer on the initial phone call and keep customers informed of progression.

Skills

Team management

Customer service

Communication

Windows proficiency

Education

High School Diploma or equivalent

Power Systems engine experience

Tools

DBSI

Job description

Altorfer Industries is seeking a supervisory professional to manage field service operations, allocating the most qualified technicians to meet customer requests and deadlines. The role includes opening work orders, tracking progress, and maintaining customer communications throughout service visits.

The position requires prior supervisory experience in a fast-paced environment, a high school diploma or equivalent, and power systems engine knowledge.