Field Service Technician - Rental

Altorfer Cat; Valparaiso (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Altorfer Cat is seeking a skilled technician in Valparaiso, Indiana. The role requires completing service reports, maintaining tools, and ensuring high-quality repairs while communicating effectively with customers. Applicants should have a high school diploma plus heavy equipment experience and a Class 'B' CDL.

This position involves physical demands such as lifting up to 75 lbs and working in various environments. A strong work ethic and ownership of tasks are essential.

Qualifications

• Ability to properly fill out service reports and inspection checklists.
• Must maintain a Class 'B' CDL.
• Capable of in-depth electrical, hydraulic and power train troubleshooting.

Responsibilities

• Complete all paperwork before moving to the next job.
• Effectively communicate job status to customers.
• Maintain tooling and equipment provided by Altorfer.

Skills

High quality repairs

Independently work

Effective communication

Organizational skills

Intermediate keyboarding skills

Knowledge of Office software

Education

High School Diploma or equivalent

Three years Heavy Equipment experience

Job description

Monday - Friday 6:00 AM - 2:30 PM

Principal Functions & Responsibilities

• Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
• Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher.
• Ability to use SIS, ET, parts and service manuals.
• Properly segment jobs and order parts accordingly.
• Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
• Effectively communicate job status to customers and office personnel.
• Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop.
• Capable of in-depth electrical, hydraulic and power train related troubleshooting using prescribed tool, guidelines and documentation.
• Maintain Altorfer supplied tooling and equipment, including company provided service vehicle.
• Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
• Perform mechanical work relating to the business of the department.
• Keep current with industry standards.
• Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job.
• Use safe working practices.
• Must maintain a Class "B" CDL.
• Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.

Education / Qualification / Experience

High School Diploma or equivalent, three years Heavy Equipment experience. Excel and email.

Skills / Abilities

Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field. Must be able to work independently. Ability to use resources for information (when written documentation is not available), has good decision making practices and ability to follow directions. Demonstrates effective communication ability, representing Altorfer's professional image to customers and office personnel. Must have good organizational skills and ability to write technical reports. Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word.

Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Demands

This position will work in the field/shop environment and at customer jobsites. May on a continuous basis carry, bend and lift; up to 75 lbs. Will be required to wear appropriate safety equipment, e.g., steel-toed boots, hard hat, safety glasses with side shields, hearing protection, cut resistant gloves, etc. for a given situation. The noise level in the work environment is usually moderate to high. Must be flexible to work varying schedules and hours as needed. Travel between locations is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.