Field Service Supervisor - Laundry Equipment

WASH Multifamily Laundry Systems; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

WASH Multifamily Laundry Systems is seeking a Service Supervisor to manage field service operations across the assigned territory. The role focuses on efficient repairs of washers, dryers, and related equipment, leading a team to achieve high first-time fix rates and customer satisfaction.

You will coordinate training, collaborate with cross-functional teams, and uphold safety and quality standards while delivering outstanding service to apartment properties and campuses across the U.S.

Qualifications

• Five years of service supervisor experience preferred or equivalent mix of education and experience.
• Management courses and seminars are a plus.
• Must be an effective, motivational leader.
• Proficient in Microsoft Office.
• Ability to read, analyze, and interpret general business materials and write reports with clear grammar.

Responsibilities

• Oversee the service department and repairs of washers, dryers, and ancillary equipment in the field.
• Lead the team to maximize first-time fix rates and reduce return calls.
• Coordinate ongoing training for the service team and maintain knowledge of equipment.
• Collaborate with leaders in other departments and drive productivity.
• Manage performance through coaching, reviews, and disciplinary actions.
• Resolve escalated customer concerns and implement root-cause resolutions.
• Ensure safe work practices and support miscellaneous duties.

Skills

Leadership

Communication

Problem solving

Tools

Microsoft Office

Job description

WASH Multifamily Laundry Systems is seeking a Service Supervisor to manage field service operations across the assigned territory. The role focuses on efficient repairs of washers, dryers, and related equipment, leading a team to achieve high first-time fix rates and customer satisfaction.

You will coordinate training, collaborate with cross-functional teams, and uphold safety and quality standards while delivering outstanding service to apartment properties and campuses across the U.S.