Field Service Supervisor: Equipment & Support

MacAllister Machinery Co., Inc.; Niles (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

MacAllister Machinery Co., Inc. seeks a Field Service Supervisor to schedule and dispatch technicians, coordinate field service activities, and ensure smooth daily operations.

The role serves as the first line of support for customers and field personnel, emphasizing safe work practices, accurate work-order handling, and prompt communication. You will lead technicians, oversee day-to-day operations, manage job progress and parts, and ensure timely repairs while maintaining safety and

Qualifications

• High-school diploma or GED required.
• 4+ years of construction/power equipment service and repair experience.
• Basic understanding of work-order, inventory, or ERP software (e.g., DBS, SAP, or similar).

Responsibilities

• Supervises, directs, motivates and leads technicians.
• Oversee day-to-day field service operations, ensuring work exceptions are understood and achieved while maintaining safe, efficient, and profitable results.
• Dispatch and schedule field technicians, shifting resources quickly for emergency calls or priority jobs.
• Coordinate daily field functions, emphasizing the expected time and cost goal for all assigned jobs. Estimates and quotes jobs, manages work in process and oversees all work order functions.
• Review injury and near-miss reports, lead brief safety talks, and reinforce company safety rules.
• Open work orders in the service system, verify labor and parts entries, and address basic invoicing questions.
• Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of hourly employee.
• Answer phones, route customer inquiries, and provide status updates on repairs.
• Coordinate parts pulls, check tools in and out, and approve technician timecards for payroll.
• Monitor job progress, flag delays or parts shortages, and keep the Service Manager informed.
• Maintain tidy work areas, ensuring shop housekeeping standards are met.
• Support warranty paperwork, returns, and core tracking as needed.
• Constantly improves work processes to increase customer satisfaction, efficiency, profitability and employee productivity and satisfaction. Understands and employs 6 sigma tools and techniques
• Perform other tasks assigned by leadership to keep operations on track.

Skills

Leadership

Field service coordination

Customer service

MS Office

ERP systems

Education

High School Diploma or GED

Tools

DBS

SAP

Job description

MacAllister Machinery Co., Inc. seeks a Field Service Supervisor to schedule and dispatch technicians, coordinate field service activities, and ensure smooth daily operations.

The role serves as the first line of support for customers and field personnel, emphasizing safe work practices, accurate work-order handling, and prompt communication. You will lead technicians, oversee day-to-day operations, manage job progress and parts, and ensure timely repairs while maintaining safety and