Field Service Supervisor – Heavy Equipment Ops

Modern Machinery Co., Inc.; Boise (ID); On-site; USD 90,000 - 100,000; Full time

Job summary

Modern Machinery Co., Inc. is seeking a Field Service Supervisor to oversee day-to-day operations of Field Service Technicians, prioritize work, and schedule crews. You will collaborate with the Service Manager, Technicians, and customers to ensure repairs are completed expeditiously and efficiently.

The role requires strong leadership, technical and diagnostic skills, and a focus on customer service. The position is exempt with an annual salary range of $90,000 to $100,000 and an on-site work

Qualifications

• The individual should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment.
• Provide exceptional customer service.
• Personal accountability and self-management to prioritize and complete all tasks required of the position.
• Effective verbal and written communication skills.
• Ability to manage relationships both internally and externally.
• Teamwork: cooperate and support others within the Service Department and the Modern Machinery organization.

Responsibilities

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
• Follow all company policies and procedures for safe work procedures and contribute to the achievement of company safety goals.
• Maintain compliance for MSHA and Service trucks annual Crane and DOT inspections.
• Supervise Field Service Technicians and manage a dynamic work schedule.
• Oversee repairs and provide support/guidance.
• Work with the management team to ensure coverage demands are met.
• Review and approve timecards daily.
• Foster a team environment and work together to form and execute solutions.
• Open, monitor, and review workorders to close out work orders timely.

Skills

Supervisory experience

Technical & diagnostic skills

Reading schematics

Hydraulic & electrical troubleshooting

MS Office proficiency

Education

2-year supervisory/management experience

Technical degree or equivalent experience

Job description

Modern Machinery Co., Inc. is seeking a Field Service Supervisor to oversee day-to-day operations of Field Service Technicians, prioritize work, and schedule crews. You will collaborate with the Service Manager, Technicians, and customers to ensure repairs are completed expeditiously and efficiently.

The role requires strong leadership, technical and diagnostic skills, and a focus on customer service. The position is exempt with an annual salary range of $90,000 to $100,000 and an on-site work