Field Service Supervisor (Commercial HVAC)

Crete United; Rockford (IL); On-site; USD 68,000 - 97,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) with 4% company match

Short-term and long-term disability

Company vehicle with fuel card

Paid training and certification

Job summary

Crete United seeks a Field Service Supervisor to lead commercial HVAC field technicians from Davenport, IA (relocation to Davenport, IA with up to $10,000 assistance). The role is full-time with 8-hour shifts, OT, and on-call rotation. Pay up to $60/hr DOE.

Responsibilities include scheduling, safety, maintenance programs, and customer communication while ensuring quality and efficiency in service delivery.

Qualifications

• High school diploma or GED required; HVAC technical training preferred.
• Minimum 5 years of commercial HVAC experience; supervisory experience preferred.
• Strong knowledge of commercial HVAC systems, troubleshooting, repairs, and preventive maintenance.
• Experience with rooftop units, chillers, boilers, air handlers, HVAC controls, and building automation systems.
• Ability to read mechanical drawings, wiring diagrams, and equipment specifications.
• Knowledge of safety standards, mechanical codes, and refrigerant handling requirements.
• EPA 608 certification required; Universal certification preferred.
• Valid driver's license and acceptable driving record.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to travel between properties and participate in on-call support.

Responsibilities

• Supervise, lead, and support field service technicians working on commercial HVAC systems.
• Coordinate daily service calls, technician schedules, preventive maintenance, and emergency repairs.
• Oversee troubleshooting, maintenance, and repairs of HVAC equipment including rooftop units, chillers, boilers, and air handlers.
• Ensure work is completed safely, on schedule, and to quality standards.
• Manage preventive maintenance programs for commercial buildings and properties.
• Provide technical support and guidance to technicians diagnosing HVAC issues.
• Review service tickets, work orders, repair estimates, and reports for accuracy.
• Monitor labor costs, productivity, and material usage; evaluate department performance.
• Communicate with property managers and customers regarding service needs and repairs.
• Coordinate parts and equipment to complete service efficiently.
• Ensure compliance with OSHA standards and company safety policies.
• Train and mentor technicians; identify efficiency improvements.

Skills

Leadership

Communication

Problem-solving

HVAC knowledge

Reading drawings/diagrams

Education

High school diploma or GED

HVAC technical training

EPA 608 certification

Universal certification preferred

Tools

Service management software

Electronic work orders

Scheduling tools

Job description

Why Crete United?
At Crete United, we believe in building lasting relationships—both with our clients and our team. We offer a stable, supportive environment where your skills are valued, your growth is prioritized, and your future is secure.

***This Position would be a relocation to the Davenport, IA area.*** - We are offering up to $10,000 relocation assistance for the right candidate!

Position Overview

• Job Title: Field Service Supervisor
• Location: Davenport, IA
• Schedule: Full-Time | 8-hour shifts | Overtime Available | On-call Rotation
• Pay Range: up to $60 per hour (DOE)

Job Duties & Responsibilities

• -Supervise, lead, and support field service technicians working on commercial HVAC systems.
• -Coordinate daily service calls, technician schedules, preventive maintenance, emergency repairs, and customer requests.
• -Oversee troubleshooting, maintenance, and repairs of commercial HVAC equipment, including rooftop units, chillers, boilers, air handlers, and controls.
• -Ensure work is completed safely, efficiently, on schedule, and according to company quality standards.
• -Manage preventive maintenance programs for commercial buildings and properties.
• -Provide technical support and guidance to technicians diagnosing complex HVAC issues.
• -Review service tickets, work orders, repair estimates, and technician reports for accuracy.
• -Monitor labor costs, productivity, material usage, and service department performance.
• -Communicate with property managers, building engineers, and commercial customers regarding service needs and repairs.
• -Coordinate parts, materials, and equipment to complete service work efficiently.
• -Ensure compliance with OSHA standards, applicable codes, and company safety policies.
• -Train and mentor technicians while maintaining high service quality and customer satisfaction.
• -Identify opportunities to improve efficiency, reduce callbacks, and grow service agreements.-
• -Assist with after-hours emergency service coordination as needed.

Job Requirements & Qualifications

• -High school diploma or GED required; HVAC technical training preferred.
• -Minimum of 5 years of commercial HVAC experience; supervisory experience preferred.
• -Strong knowledge of commercial HVAC systems, troubleshooting, repairs, and preventive maintenance.
• -Experience with rooftop units, chillers, boilers, air handlers, HVAC controls, and building automation systems.
• -Ability to read mechanical drawings, wiring diagrams, and equipment specifications.
• -Knowledge of safety standards, mechanical codes, and refrigerant handling requirements.
• -EPA Section 608 certification required for applicable refrigerant work; Universal certification preferred.
• -Valid driver's license and acceptable driving record.
• -Strong leadership, communication, organization, and problem-solving skills.
• -Ability to manage multiple priorities and maintain positive customer relationships.
• -Proficiency with service management software, electronic work orders, and scheduling tools.
• -Ability to travel between commercial properties and participate in on-call support as needed.

What We Offer

• Competitive, experience-based pay
• Year-round work and job stability
• Paid time off and holidays
• Health, dental, and vision insurance (for you and your family)
• 401(k) with 4% company match
• Short-term and long-term disability coverage
• Company vehicle with fuel card
• Paid training and certification opportunities
• Overtime pay
• Relocation assistance or local commute to Davenport, IA

Check out this video to learn more about Crete United!

Build the future with Crete United!

Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.