Field Service Supervisor ( Commercial HVAC)

Hillard Electric, Inc; Davenport (IA); On-site; USD 68,000 - 97,000; Full time

Job summary

Crete United is seeking a Field Service Supervisor to lead commercial HVAC field operations in Davenport, IA. The role focuses on supervision, hands-on troubleshooting, and ensuring quality service delivery for complex HVAC systems.

Responsibilities include coordinating technicians, managing service calls and PMs, mentoring staff, maintaining safety and documentation, and fostering strong customer relationships while pursuing efficiency improvements and on-time completion.

Qualifications

• 5+ years of commercial/industrial HVAC service with leadership experience.
• EPA Universal Certification.
• Iowa HVAC License or ability to obtain during probation.
• Valid driver’s license and clean driving record.
• Ability to pass a drug screening.
• High school diploma or equivalent.

Responsibilities

• Lead, coordinate, and support daily field service operations for commercial/industrial HVAC systems.
• Provide hands-on technical support and guidance to technicians on complex repairs.
• Oversee service calls, preventive maintenance, installations, and warranty work.
• Coordinate technician schedules, workloads, and service priorities.
• Monitor progress, service quality, labor efficiency, and safety adherence.
• Diagnose HVAC/refrigeration systems including chillers, boilers, RTUs, VRF, and VAV.
• Communicate with customers and project teams to resolve issues.
• Mentor and develop technicians through training and feedback.
• Ensure accurate service documentation and reporting.
• Identify opportunities to improve service efficiency and customer satisfaction.

Skills

HVAC leadership

Troubleshooting

Customer service

Team mentoring

Safety compliance

Education

High school diploma

EPA Universal Certification

Iowa HVAC License

Job description

Field Service Supervisor ( Commercial HVAC)

Requisition Number: FIELD006943

• Posted : October 24, 2026
• Full-Time

Locations

Showing 1 location

Fargo, ND, USA

Description

Position Overview
Job Title: Field Service Supervisor
Location: Davenport, IA
Schedule: Full-Time | 8-hour shifts | Overtime Available | On-call Rotation
Pay Range: up to $60 per hour (DOE)

Job duties:

Lead, coordinate, and support daily field service operations for commercial and industrial HVAC systems.

Provide hands-on technical support, troubleshooting, and guidance to service technicians on complex repairs and equipment issues.

Oversee service calls, preventive maintenance, equipment installations, and warranty work to ensure quality and timely completion.

Coordinate technician schedules, workload assignments, and service priorities to meet customer needs.

Monitor job progress, service quality, labor efficiency, and adherence to safety standards.

Assist with diagnosing complex HVAC and refrigeration systems, including chillers, boilers, RTUs, VRF, and VAV systems.

Communicate with customers, project managers, and internal teams to resolve service issues and maintain strong customer relationships.

Mentor and develop technicians through on-the-job training, technical guidance, and performance feedback.

Ensure accurate service documentation, work orders, equipment records, and reporting.

Help identify opportunities to improve service efficiency, customer satisfaction, and overall department performance.

Job Requirements:

5+ years of commercial or industrial HVAC service experience, including experience providing technical leadership or mentoring technicians.

EPA Universal Certification.

Iowa HVAC License, or the ability to obtain one within the probationary period.

Valid driver's license and clean driving record.

Ability to pass a drug screening.

High school diploma or equivalent.

Strong troubleshooting, organizational, communication, and customer service skills.

Ability to lead field personnel while maintaining a hands-on approach to technical problem-solving.

Preferred:

Previous experience as a Field Service Supervisor, Lead HVAC Technician, or Senior Service Technician.

Experience supporting educational, commercial, or industrial facilities.

Familiarity with chillers, cooling towers, boilers, pumps, burners, RTUs, VRF, and VAV systems.

OSHA 10 certification or higher.

OEM certifications from manufacturers such as Trane, Carrier, Daikin, or similar.

Experience coordinating technician schedules, reviewing service reports, and improving field service performance.

What We Offer:

• Competitive, experience-based pay
• Year-round work and job stability
• Paid time off and holidays
• Health, dental, and vision insurance (for you and your family)
• 401(k) with 4% company match
• Short-term and long-term disability coverage
• Company vehicle with fuel card
• Paid training and certification opportunities
• Overtime pay
• Relocation assistance

Check out this video to learn more about Crete United!

Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.

Customer Service

Expert

Equipment Install

Expert

Troubleshooting

Expert

Education

Required

Technical/other training or better in Other.

Licenses & Certifications

Required

EPA - Universal (HVAC)

Preferred

NATE

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.