Field Service Supervisor

Liberty Coca-Cola Beverages; South Brunswick (NJ); On-site; USD 69,000 - 90,000; Full time

Job summary

An established industry player is seeking a Field Service Supervisor to lead a team of technicians in delivering exceptional service. This role involves overseeing daily operations, managing schedules, and coaching staff to meet performance targets. The ideal candidate will have a strong background in equipment service and supervisory experience, with a focus on enhancing customer relations and improving workforce productivity through innovative practices. If you're passionate about leadership and operational excellence, this opportunity is perfect for you.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Tuition assistance

Disability insurance

Qualifications

• Two years supervisory experience required.
• 5 years experience in Equipment Service preferred.

Responsibilities

• Provide leadership and guidance to the Field Ops team.
• Drive employee engagement and enhance customer relations.
• Improve productivity through technology enablement and training.

Skills

Leadership

Data Analysis

Coaching & Development

Customer Relations

Lean Methodology

Education

High School Diploma

Bachelor's Degree

Job description

2 days ago Be among the first 25 applicants

The Field Service Supervisor manages a staff of Equipment Service personnel (technicians, equipment installers/Fountain and Jet, Cooler Movers). Responsible for overseeing daily operations managing schedules, coaching and developing team, addressing issues, setting and ensuring KBI targets and goals are met, driving initiatives and results, auditing employee performance, reviewing report data to analyze results and ability to enter data into our business systems.

In addition, to managing the direct employees the supervisor is expected liaison with customers to respond to issues, seek feedback on performance, and look for ways to improve.

Responsibilities

• Provide leadership and guidance to the Field Ops team
• Accountable for delivering the Field Service vision and strategy
• Drive employee engagement and organizational health
• Translate Company business data to monitor results
• Coaching, motivating, developing talent
• Enhance intellectual capital through training, rewarding, and retaining the best of the best
• Complete employee documentation as needed
• Improve productivity of the workforce through current technology enablement, training, process improvement and identifying best practices (e.g., 5S & Lean methodology)
• Enhance customer relations

Qualifications

• High School Diploma required
• Bachelors Degree preferred
• Two years supervisory experience
• Ability to analyze and interpret spreadsheets/business data
• 5 years with experience in Equipment Service

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing

• Industries

  Consumer Goods

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Tuition assistance

Disability insurance

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