Field Service Supervisor

Canon U.S.A., Inc.; South Bend (IN); On-site; USD 61,000 - 93,000; Full time

Job summary

Join a leading provider of digital imaging solutions as a Field Service Supervisor. In this role, you'll manage a talented team responsible for servicing Canon's innovative technology solutions. Your expertise in field service management and strong communication skills will drive customer satisfaction and team performance. This position offers the chance to lead a dedicated group while ensuring operational excellence in a dynamic environment. If you're passionate about technology and leadership, this opportunity is perfect for you.

Benefits

Employee referral bonus

Employee discounts

Casual dress code

Volunteer opportunities

Canon welcome kit

Qualifications

• 5 years of experience managing a team in a field service environment.
• Strong communication and time management skills are essential.

Responsibilities

• Manage a team that services and supports business system products.
• Select, hire, train, and develop technical specialists.

Skills

Management

Communication Skills

Time Management

Field Service Experience

Technical Knowledge of Canon Products

Education

Bachelor's Degree in Relevant Field

Tools

Microsoft Office

Oracle

Lotus Notes

Job description

Field Service Supervisor

Location

US-IN-Fort Wayne | US-IN-South Bend

Company

Canon U.S.A., Inc.

Requisition ID

32846

Category

Field Service

Position Type

Full-Time

Workstyle

Full-Time On Site

About the Role

Are you an innovator when coming up with an operational game plan? Does your well-executed strategies have you hitting your goals and targets often?

Canon USA, a leader in technology, solutions, and services, is looking for a Supervisor, Field Services to oversee a talented team of select technicians who service and support Canon's hardware and software technology-based solutions to keep our customers moving forward. If you have a track record in developing and directing a thriving team in a field service environment, we want to hear from you.

Your Impact

We're actively searching for a superstar to:
- Manage a team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software.
- Select, hire, train, and develops current and new technical specialists.
- Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction.
- Oversee the warehousing process as it relates to inventory.
- Publish, distribute, train, and enforce all current published standards.
- Maintain customer satisfaction by ensuring his\her staff repairs Canon equipment quickly and efficiently.

About You: The Skills & Expertise You Bring

Our ideal candidate has:
- Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
- Field service experience.
- Strong communication skills, including the desire to develop and lead a team.
- Excellent time management skills.
- Hands-on field technical experience with a vast knowledge of Canon products, including digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
- The ability to travel (valid driver's license and acceptable driving record necessary).
- Must be able to walk and lift/carry up to 50 pounds.
We are providing the anticipated base salary range for this role: $61,800 - $92,520 annually.
This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#LI-KG1 #PM19

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