Field Service Supervisor

Ziegler Caterpillar; Shakopee (MN); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life

15 days PTO

9 paid holidays

401(k) with match

HSA contribution

Disability Insurance

Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler CAT seeks an experienced Advanced Electrical Services Supervisor to lead a team of technicians supporting electrical service needs across industrial, commercial, and utility environments. This role oversees electrical maintenance, troubleshooting, installation, and repair activities while ensuring safe, reliable operations.

Responsibilities include coaching the team, providing technical guidance on power distribution, serving as the primary customer contact, coordinating scheduling,

Qualifications

• Leadership and coaching experience supervising a technical team.
• Strong knowledge of electrical safety standards and best practices.
• Experience with project coordination and customer communication.
• Proficiency with Microsoft Office and digital service management tools.

Responsibilities

• Lead, coach, and develop a team of Advanced Electrical Services Technicians.
• Provide technical guidance for electrical systems including distribution equipment and relays.
• Serve as primary point of contact for customers, ensuring timely communication and resolution.
• Coordinate service operations, scheduling, labor utilization, and resource allocation.
• Manage electrical installation, upgrades, maintenance, and capital projects with safety and quality in mind.
• Promote and enforce OSHA, NFPA, environmental, and company safety standards.
• Support workforce planning through recruiting, onboarding, and performance management.
• Monitor performance, equipment reliability, and service quality for continuous improvement and efficiency.
• Collaborate with customers, engineers, contractors, and operations to deliver solutions and satisfaction.

Skills

Leadership

Team supervision

Customer service

Communication

Problem solving

Safety compliance

Education

Associate or technical degree in Electrical Technology/EET

High school diploma/GED

Tools

Microsoft Office

Digital service management tools

Job description

Advanced Electrical Services Supervisor

Ziegler CAT is seeking an experienced Advanced Electrical Services Supervisor to lead a team of technicians supporting customer electrical service needs across industrial, commercial, and utility environments. This role oversees electrical maintenance, troubleshooting, installation, and repair activities while ensuring safe, reliable, and efficient operations.

Responsibilities

• Lead, supervise, coach, and develop a team of Advanced Electrical Services Technicians
• Provide technical guidance and subject matter expertise for electrical systems, including power distribution equipment, circuit breakers, protective relays, transfer switches, and related infrastructure
• Serve as the primary point of contact for customers, ensuring timely response, effective communication, and resolution of service-related issues
• Coordinate service operations, technician scheduling, labor utilization, and resource allocation to meet customer expectations and business objectives
• Manage electrical installation, upgrade, maintenance, and capital improvement projects, ensuring adherence to schedules, budgets, quality standards, and safety requirements
• Promote and enforce compliance with OSHA, NFPA, environmental, and company safety standards while fostering a proactive safety culture
• Support workforce planning through recruiting, hiring, onboarding, performance management, and career development initiatives
• Monitor operational performance, equipment reliability, and service quality while identifying opportunities for continuous improvement and operational efficiency
• Collaborate with customers, engineers, contractors, operations teams, and internal stakeholders to deliver effective electrical solutions and maintain high levels of customer satisfaction

Qualifications

• Associate degree or technical degree in Electrical Technology, Electrical Engineering Technology, or a related field strongly preferred; high school diploma/GED required
• 5+ years of electrical industry experience preferred, with demonstrated expertise in electrical systems maintenance, troubleshooting, and repair
• 3+ years of leadership, supervisory, or team lead experience preferred
• Strong knowledge of electrical safety standards, regulations, and best practices
• Proficiency with Microsoft Office applications and digital service management tools
• Excellent communication, organizational, leadership, and customer service skills
• Proven ability to manage multiple priorities, solve complex problems, and make sound operational decisions
• Demonstrated commitment to developing high-performing teams and delivering outstanding customer service

Minimum Physical Requirements

• Lift/carry up to 10 lbs
• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The total compensation (base plus incentive) for this position is

$74,200.00 to $111,300.00

Benefits

Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.